Application Production Support Analyst

Open Systems Technologies; Town of Texas, Irving (WI, TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Application Production Support Analyst to enhance their team. This role offers an exciting opportunity to work with cutting-edge technologies while supporting legal, regulatory, and reporting applications. You will leverage your expertise in Unix, SQL, and Python to troubleshoot complex issues and ensure seamless communication between support and development teams. Join a dynamic environment where your contributions will drive improvements in procedures and policies, and where your passion for technology can flourish. If you are a self-starter with a knack for problem-solving, this position is perfect for you.

Qualifications

• 3-4 years in Application Production Support with SQL and Linux expertise.
• Experience with ETL jobs and UNIX for data level issue identification.

Responsibilities

• Perform analysis of application protocols and engage with support teams.
• Provide application support and troubleshoot problems effectively.

Skills

Unix

SQL

Python

Autosys

Big Data

Shell Scripting

ServiceNow

ETL methodologies

Relational Database Methodologies

Education

B.E/ B.Tech in Computer Science

Tools

ServiceNow

AutoSys

Job description

A financial firm is looking for an Application Production Support Analyst to join their team in Irving or Tampa.

Duration: 5+ months (possible RTH)

ABSOLUTE MUST: Unix, SQL, Python
GREAT TO HAVE: Autosys and big data

Looking for at least 3+ years of Application Production Support experience with strength in SQL and Linux. Will be supporting legal, regulatory, and reporting applications.
Must have strength in command line and SQL (writing and troubleshooting queries). Ab Initio is a nice to have but not required.

Responsibilities:

1. Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of the firm's business.
2. Provide application support oversight in resolving and troubleshooting problems.
3. Provide and support recommendations for improved procedures and policies.
4. Work with various vendors and ensure that issue resolution is as per firm's standards and there is timely notification to the customers for the ongoing production issues.
5. Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in a timely manner.
6. Assist and support in achieving departmental goals and objectives.
7. Provide advanced application support to effectively utilize the system infrastructure and resources.
8. Provide direct assistance to users in using and interpreting software tools and products.
9. Interact with software vendors to provide best solutions to business problems.
10. Ensure compliance of all security measures in application development processes.
11. Oversee the process for technical issue escalation; prioritize technical issue resolution.
12. Oversee resolution of major system outages ensuring communication to interested parties.
13. Start of day checks, continuous monitoring, and regional handover.
14. Act as a liaison between users/traders, interfacing internal technology groups and vendors.
15. Provide technical oversight across systems and applications; leverage skills across apps support area.
16. Participate in application releases, from development, testing, and deployment into production.
17. Develop and maintain technical support documentation.

Qualifications:

1. First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.
2. 3-4 years' experience in handling production support activities, identifying and resolving technical issues.
3. Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at the data level and trace file transfers from one system to another.
4. Good expertise in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements.
5. Aware of various scheduling tools.
6. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
7. Delivering regular and customized training to teams within the business.
8. Experience on shell scripting would be an added advantage.
9. Desired but not mandatory to have experience with ETL/Database Development tools.

Skills:

1. Strong design & execution bend of mind to help resolve complex technical issues.
2. Ticketing tools like ServiceNow.
3. Scheduling tools like AutoSys.
4. Thorough understanding of ETL and relational database methodologies.
5. Software engineering best practices.
6. Passion for technology and self-starter.
7. Strong writing, communication, time-management, decision-making, and basic task organization skills.
8. Ability to prioritize and manage schedules under tight SLAs.

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