Application Production Support - 5855844

Knowledgent; Charlotte (NC); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading technology consulting firm is seeking an Application Production Support professional in Charlotte, NC. The role involves managing technology platform operations, incident management, and continuous improvement of service delivery. Ideal candidates should have extensive experience in Java and Web technologies, Linux/Unix OS, and Oracle. This position offers competitive compensation and is essential to driving business transformation for clients.

Benefits

Competitive rewards and benefits

World-class learning resources

Qualifications

• Minimum 5 years work experience in Java and Web technologies.
• Minimum 3 years knowledge of Linux / Unix OS and commands.
• Minimum 3 years experience with Oracle / PLSQL.
• Minimum 3 years using tools like Splunk and Remedy.

Responsibilities

• Manage day-to-day operations of the technology platform.
• Identify production failures and create tickets in tracking system.
• Consult with end users to determine optimal configuration.

Skills

Java and Web technologies (HTML, CSS, JavaScript, XML)

Linux / Unix OS knowledge

Oracle / PLSQL

Tools (Splunk, Dynatrace, Glassbox, Remedy)

Education

High School Diploma or GED

Bachelor's or Associate's

Job description

Application Production Support - 5855844

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Application Production Support - 5855844

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Join to apply for the Application Production Support - 5855844 role at Knowledgent

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

• Production Services is responsible for running the day to day operations of the technology platform.
• Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• The Production Services member identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Resolves complex issues.
• Consults with end users to determine optimal configuration of equipment and applications.
• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• May provide coaching and mentoring for other employees but does not directly manage others.
• Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.
• Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Provides the client areas with technology products and service alternatives that improve the production services environment.
• Employees in this job code manage a function but do not manage people.
• Onsite 60 percent in Charlotte, NC
  
  

Basic Qualifications

• Minimum 5 years of work experience in Java and Web technologies (HTML, CSS, JavaScript, XML)
• Minimum 3 years of Linux / Unix OS knowledge and commands
• Minimum 3 years of Oracle / PLSQL
• Minimum 3 years with Tools (Splunk, Dynatrace, Glassbox, Remedy)
• High School Diploma or GED
  
  

Preferred Qualifications

• Bachelor's or Associate's
• Client facing experience
• Banking experience
• Good communication
  
  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York/New Jersey or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $44.70 to $54.70/Hourly

Colorado $44.70 to $54.70/Hourly

District of Columbia $44.70 to $54.70/Hourly

Illinois $44.70 to $54.70/Hourly

Minnesota $44.70 to $54.70/Hourly

Maryland $44.70 to $54.70/Hourly

New York/New Jersey $44.70 to $54.70/Hourly

Washington $44.70 to $54.70/Hourly

Charlotte, NC

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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