Application Engineering and Support Lead

Hobbsnews; Chicago, Northern (IL, KY); Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Chicago, IL is seeking an experienced IT Production Support professional to manage and optimize information security technologies across Microsoft and Linux environments. You will collaborate with global teams, support live production apps, and act as SME for access management and change processes.

The role emphasizes strong communication, relationship-building with business stakeholders, and the ability to work across diverse teams while delivering reliable, secure operations.

Qualifications

• Acting as SME for live production applications in the production environment.
• Primary SME for Access Request Management and Access Review applications.
• Incident, Problem and Change Management duties, with ownership through resolution.

Responsibilities

• Lead technology operations, including log analysis, troubleshooting, and software deployment.
• Collaborate with project and development teams to minimise production impact.
• Define work breakdown structures, KPIs and success criteria for operational projects.
• Mentor junior engineers and coach in CI/CD events.
• Develop cross-training sessions to ensure 24/7 capabilities.
• Manage CD capabilities using deployment tools within the stack.

Skills

Collaboration

Influence

Production Support

Risk Management

Solution Design

Analytical Thinking

Architecture

Innovative Thinking

Result Orientation

Stakeholder Management

Tools

Splunk

Horizon

Ansible Tower

BladeLogic

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

Responsibilities

• Highly proficient with Windows and Linux systems
• Highly proficient with Database Technologies – Oracle, SQL Server, MySQL
• Experience of monitoring technologies
• Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic
• Strong analytical skills/problem solving/conceptual thinking
• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

Required Qualifications

• Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.
• Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications.
• Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
• Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
• Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
• Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects
• Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.
• Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.
• Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack
• Understanding of complex environments, their sub-components, concepts, and interactions
• Experience with databases and associated query languages
• Experience in security vulnerability remediation
• Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.
• Effective communication skills and motivation/willingness to learn
• Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers

Desired Qualifications

• Advanced Security certifications: SANS, GIAC
• ITIL Certifications
• CISSP

Required Skills

1. Collaboration
2. Influence
3. Production Support
4. Risk Management
5. Solution Design
6. Analytical Thinking
7. Architecture
8. Innovative Thinking
9. Result Orientation
10. Stakeholder Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. 5 years experience