Application Engineer, Service

Hexagon AB; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Hexagon's Manufacturing Intelligence division seeks an Applications Developer for Production Machining to deliver tailored solutions for customers in the CAD/CAM domain. The role emphasizes technical skills for development and customer satisfaction, involving collaboration and training, with opportunities for travel and personal development within a respected global company.

Benefits

Medical, Dental, Vision insurances

Health Savings Accounts with employer contribution

Flexible Spending Accounts

401k Plan with generous employer match

Generous Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Tuition Reimbursement

Qualifications

• Experience with CAD/CAM software is a plus.
• Strong skills in customer service, capable of addressing and resolving customer issues effectively.
• Quick learner with the ability to adapt to various software packages.

Responsibilities

• Develop custom API software solutions for customers and industry partners.
• Provide pre-sale and post-sale technical support.
• Travel up to 30% to execute projects and conduct training sessions.

Skills

API Programming Proficiency

Customer Service Excellence

Communication Skills

Analytical and Detail-Oriented

Software Adaptability

Education

High School Diploma or GED

1-3 years of related experience

Job description

Hexagon's Manufacturing Intelligence divisionis seeking an Applications Developer – Production Machining- Remote.

AtHexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Job locations - Rhode Island, Novi (Michigan), and Elgin (Illinois)

Functional Summary

The Applications Developer will use their technical skills to identify and provide dependable solutions for our diverse customer base. The Applications Developer is the first line of support for ourCAM Production Machining Software product line and is responsible for providing complete customer satisfaction regarding the use and implementation of custom solutions for our superior CAD/CAM software solutions.

Job Responsibilities

• Develop custom API software solutions for customers and industry partners
• Collaborate with software development team to drive core product growth
• Create and present technical training curriculums
• Pre-sale and post-sale technical support
• Travel to customer and industry partner facilities to execute projects and conduct advanced technical training sessions. Up to 30% travel time per year
• API Programming Proficiency: Skilled in utilizing API tools to create add-ins and macros for use withCAM Production Machining Software.
• Microsoft Office Proficiency: Skilled in utilizing MS Office suite for various administrative and project tasks.
• Software Adaptability: Quick learner with the ability to effectively use and adapt to various software packages.
• Customer Service Excellence: Strong skills in customer service, capable of addressing and resolving customer issues effectively.
• Communication Skills: Excellent in both oral and written communication, able to convey complex information clearly and persuasively.
• Analytical and Detail-Oriented: Highly analytical with a focus on detail and precision in all aspects of work.
• Prioritization and Time Management: Ability to efficiently prioritize tasks and manage time in a fast-paced environment.
• Self-Management and Motivation: Capable of self-direction and staying motivated without constant supervision.
• Collaborative Team Player: Able to work both independently and collaboratively in a team setting, contributing positively to team dynamics.Manufacturing: Knowledge of machine tool applications and machining processes is desirable.

Qualifications

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently in a stationary position for extended periods of time; occasional bending/kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the office and occasionally customer shops.
• Occasionally lift and/or move up to twenty pounds.
• Specific vision abilities required include close vision, depth perception and adjust focus.
• Frequently communicates with other employees and customer

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship. Remote workers’ home office will adhere the below characteristics to the best of their ability.

• Primarily an office setting, with occasional visits to the customer shops
• Office is clean, orderly, properly lighted, and ventilated.
• Office noise levels are considered low to moderate.
• Customer shop noise levels are considered moderate.
• If required, PPE will be provided.
• Ability to travel up to 30%

Education

• High School Diploma or GED required.
• 1-3 years of related experience
• Previous experience with CAD/CAM software is a plus.

AtHexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity. We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none.

ExceptionalMedical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401kPlan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement

#LI #SS1 #REMOTE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.