Application Engineer, Injection Molding

Xometry; Waltham (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Xometry, located in Waltham, Massachusetts, is looking for a dedicated Application Engineer specializing in Injection Molding. This role is integral in connecting with customers and supporting sales and engineering initiatives across various industries such as aerospace, automotive, and medical devices.

The ideal candidate will possess strong technical knowledge, especially in injection molding, and will be responsible for analyzing RFQs, providing design feedback, and enhancing customer engagement with proactive communication. Xometry values inclusivity and is an equal opportunity employer.

Qualifications

• Strong interest in learning 3D CAD software and 2D drawing review.
• Demonstrated technical aptitude for various manufacturing technologies.
• Excellent communication skills for customer interactions.

Responsibilities

• Analyze and prepare RFQs from various channels.
• Proactively engage with customers to clarify requirements.
• Conduct technical reviews of 3D models and provide DFM feedback.
• Perform file modifications using CAD software for manufacturability.
• Maintain and update quote databases in real-time.
• Respond to customer service requests via ZenDesk and email.
• Collaborate with Applications Engineering and Sales for custom requests.

Skills

Technical aptitude

Customer service

3D CAD software

Injection molding

Education

Associate degree or higher in a technology field

Tools

SolidWorks

Inventor

Magics

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a driven and technically-minded Application Engineer, Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs.

What You'll Do:

• Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings.
• Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation.
• Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies.
• File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability.
• Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility.
• Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary.
• Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery.

Qualifications:

• Associate degree or higher in a technology field, or equivalent practical experience.
• Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review.
• Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies.
• Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers.
• Vocational training or direct experience in injection molding is highly desired.
• Familiarity with die casting, stamping and metal extrusion is a plus.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.