Application Engineer III

Amazon; Seattle (WA); On-site; USD 85,000 - 130,000; Full time

Job summary

Join Amazon and help reinvent the book purchase experience for millions. The Books Purchase and Payments Experience team is looking for a Support Engineer who is proficient in troubleshooting and can efficiently handle software deployments and technical support tasks. As part of this innovative team, you will have the opportunity to work on diverse projects that enhance customer satisfaction while utilizing your technical expertise in a dynamic environment.

Qualifications

• 2+ years of software development or technical support experience.
• Experience in Unix and scripting languages (Bash, Python, Perl, Ruby).
• Knowledge of web services and distributed systems.

Responsibilities

• Provide support for incoming tickets and extensive troubleshooting.
• Develop tools to aid operations and maintenance.
• Coordinate software product releases and documentation.

Skills

Troubleshooting

Debugging

Problem-solving

Communication

Detail orientation

Education

Bachelor's Degree in a relevant field

Job description

Join us as we reinvent the books purchase experience of millions of customer across worldwide.

The Amazon Books Purchase and Payments Experience team owns multiple payment methods, workflows to simplify and champion the purchase experience for our customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

The Amazon Books Purchase and Payments Experience Application Support Engineering team team provides production engineering support to the development teams. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.

Some of the key job functions:

- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- Problem-solving and passion for operational excellence
- Must be able to prioritise, follow-through with detail-orientation independently
- Good verbal and written communication skills

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

- Knowledge of web services, distributed systems, and web application development
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience with REST web services, XML, JSON
- Experience with AWS, networks and operating systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.