Application Engineer: Drive Product Applications & Support

SIGMA Engineered Solutions; Garner (NC); Híbrido; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

Sigma Engineered Solutions is seeking a Product Engineering Support professional to provide technical and application support to the Sales team and customers. You will liaise between customer and engineering, manufacturing, and quality teams for new product development and quality initiatives.

Responsibilities include on-site visits with the Sales team, addressing product design changes, conducting focus groups, and preparing product literature.

Qualificações

• Bachelor’s degree in Mechanical or Electrical engineering.
• 3–5 years’ experience in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in the electrical industry and about the casting process is a plus.
• Knowledge or experience of new product development process.
• Six Sigma Greenbelt certification or design for certification is a plus.

Responsabilidades

• Provide technical product engineering support to Sales team and customers.
• Assist customers with product application issues and current product design changes.
• Gather customer requirements for product launch and new product development.
• Support growth through on-site visits with Sales team.
• Conduct product focus groups and summarize feedback.
• Provide input on product information to Sales, Marketing and Engineering teams.

Conhecimentos

Product engineering knowledge

Relationship building

Communication skills

Project planning

MS Word & Excel

Adaptability

Formação académica

Bachelor’s degree in Mechanical or Electrical engineering

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Description

Company Overview: Since 1982, Sigma Engineered Solutions has been on an incredible journey. We started with just one plant in India and have expanded to 13 locations around the world. What began as a cost-effective supplier of low-voltage electrical products has grown into a global solutions provider of highly engineered, complex metal components, including machined parts and precision metal stampings.

At Sigma Engineered Solutions “your success is our mission.” It’s a promise we live by daily and it defines everything we do whether you are a team member or customer.

Job Summary: This position is responsible for providing product technical and application support to the Sales and customer base and acts as a liaison between customer and engineering/manufacturing/quality teams for new product development and quality related activities.

What you will be doing:

• Provide technical product engineering support to Sales team & and customers.
• Assist customers with product application issues and current product design changes.
• Work with the Sales team and to gather customer requirements for product launch and new product development.
• Support new growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze & and summarize feedback.
• Provide input on product information via knowledge of competitor’s activities and new products applications to the Sales, Marketing and Engineering teams. Capture voice of customers for new products.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor code compliance and NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature which includes sell sheets and brochures for customers, and product instructional videos.

What you will bring to the team:

• General knowledge of the principles and practices of application and product engineering,
• Ability to develop long-term plans and programs and to evaluate work accomplishments.
• Ability to establish and maintain effective relationships with peers, customers, and business partners.
• Ability to present facts and recommendations effectively in oral and written form.
• Ability to track activities effectively and close them in a timely manner.
• Extensive experience with Microsoft applications such as Word and Excel.
• Willingness to learn new things.
• Ability to take on additional responsibilities as necessary.

Requirements

Education and/or Work Experience Requirements:

• Bachelor’s degree in an engineering discipline (Mechanical or Electrical engineering)
• 3-5 years’ experience in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in the electrical industry and about the casting process is a plus.
• Knowledge or experience of new product development process
• Preferred Qualifications:
• Six Sigma Greenbelt certification or design for certification is a plus

Travel: Some domestic and international travel is required.

Physical Requirements:

• Prolonged periods sitting, with computer and other office machine usage.
• Prolonged periods of standing/walking
• Fluent speech with the ability to communicate using telephone.

Sigma Engineered Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.