Application Engineer - Dental (PST Region)

SHINING 3D; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking an Application Engineer to support customers in the PST region. This dynamic role involves providing sales support, creating technical documentation, and delivering training to enhance customer experiences. You'll work with cutting-edge 3D technology, including scanning and printing solutions, while collaborating with both internal teams and clients. If you possess a strong analytical mindset and a passion for customer service, this is an exciting opportunity to make a significant impact in a rapidly evolving field.

Benefits

Health/Dental/Vision Insurance 100% Covered

401(k) Matched

Transportation Allowance

Food and Snack Supply

Birthday Gift Card

Festival Gifts

Team-Building Activities

Qualifications

• Bachelor’s degree in a hard science or engineering discipline highly desired.
• Strong troubleshooting and analytical problem-solving skills.
• Experience in CAD/CAM and 3D printing.

Responsibilities

• Provide customer-facing sales support to resellers and end users.
• Create technical user guides and provide training.
• Evaluate new products and assist customers on-site.

Skills

Troubleshooting

Analytical Problem Solving

Customer Service

CAD/CAM Experience

3D Printing

Technical Documentation

Bilingual (Spanish and English)

Public Speaking

Entry Level IT Skills

Communication of Technical Information

Education

Bachelor's Degree in Hard Science

Job description

Application Engineer - Dental (PST Region)

Application Engineer - Dental (PST Region)

Direct message the job poster from SHINING 3D

This role is to support our customers in the PST region. We prefer candidates located within the same time zone, such as Los Angeles, San Francisco, Las Vegas, Seattle, Phoenix, etc..

OUR COMPANY:

Shining 3D is a world-class technology company offering 3D digital solutions with offices in China, Germany, and U.S.. Shining 3D’s technology spans cover every 3D imaging process and technology with innovative solutions, including: 3D scanning, reverse engineering, inspection, styling, design, analysis, digital manufacturing, and health care applications. Our wide range of products and services as well as our advanced training program are intended for companies in a wide array of markets, including, but not limited to: consumer-end products, automotive, aerospace, dental, biomechanics, education, heritage preservation & architecture, and multimedia industries, among others.

Shining 3D has developed and sells, both directly and indirectly, 3D scanners, photogrammetry systems and 3D printers.

For more information, please visit SHINING 3D on the web at www.shining3d.com.

KEY RESPONSIBILITIES:

• Provide customer-facing sales support to resellers and end users.
• Create internal and external technical user guides.
• Provide technical training to resellers and end users.
• Repair scanners and printers as needed.
• Showing empathy towards customer complaints and sensitive situations.
• Communicate customer/reseller requests and complaints to R&D.
• Evaluating new products and testing new software/features.
• Ability to travel up to 30% of the time to assist customers/resellers on site and to travel to exhibitions.

SKILLS WE ARE SEEKING:

• Bachelor’s degree in a hard science, engineering, or mathematics discipline highly desired.
• Troubleshooting and analytical problem solving.
• Customer service and customer relationship building skills.
• CAD/CAM experience.
• 3D printing and additive manufacturing experience.
• Technical documentation experience.
• Bilingual highly desired (Spanish and English).
• Public speaking.
• Ability to collaborate with internal and external teams across technical and non-technical roles.
• Entry level IT skills, knowledge of file structures, and software navigation.
• Ability to communicate highly technical information in a way that can be easily understood by a non-technical role.
• Ability to lift 50lbs, use a computer with mouse and keyboard, and sit or stand for extended periods of time.

BENEFITS:

• Health/Dental/Vision insurance 100% covered by company.
• 401(k) matched.
• Transportation allowance if work in office.
• Food, snack, coffee supply.
• Birthday gift card.
• Festival gifts.
• Team-building activities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management, Customer Service, and Project Management

• Industries

  Industrial Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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