Application Engineer CAD/CAM (remote)

OPEN MIND Technologies AG; Northern (KY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation days

Remote work 100%

Healthcare insurance

401(k) retirement plan

Direct deposit payroll

Flexible spending account

Job summary

OPEN MIND Technologies AG is seeking an experienced engineer to deliver top-tier technical and sales support for CNC/CAD/CAM customers in the US West. You will guide pre-sales discussions, demonstrate solutions to manufacturing challenges, and ensure successful software deployment with thorough user training.

The role requires 3+ years in manufacturing/CNC, strong CAD/CAM and GD&T skills, and fluency in English. Remote work is possible, with occasional travel to client sites and events.

Qualifications

• At least 3+ years in Manufacturing and CNC programming across multiple parts and metal removal processes.
• Deep knowledge of CNC machining, CNC control systems, and CNC machine tools.
• Proficiency with CAD/CAM software and multi-axis milling/turning experience.
• Strong GD&T understanding and excellent computer skills; Salesforce familiarity.
• Excellent written and spoken English communication; able to build relationships.

Responsibilities

• Provide outstanding technical and sales support to customers, dealers and partners.
• Demonstrate pre-sales mastery by guiding solution discussions and examples.
• Lead software deployment and post-sales training to empower users.
• Troubleshoot complex issues and coordinate with stakeholders to grow revenue and meet timelines.

Job description

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL ® we control CNC machines, and we have the highest standards for performance and part quality.

YOUR MAIN TASKS

Elevate Customer Experiences

• Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
• Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.

Pre-Sales Technical Mastery

• Harness your technical expertise to shine in the pre-sales phase.
• Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.

Software Deployment and Customer Empowerment

• Take charge of the client experience with precision and finesse.
• Empower customers through comprehensive post-sales training, transforming them into proficient software users.

Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight

• Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
• Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.

YOUR PROFILE

Experience

• At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.

Technical skills

• Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
• Knowledge of CAD/CAM software.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
• Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Personal skills

• Excellent communication skills, both written and verbal in English.
• Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
• Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
• Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
• Self-motivated individual who demonstrates independence and is highly goal oriented.
• Enthusiasm for innovative technologies and solutions.

Other requirements

• Location: US West
• Valid driving license.
• Flexibility to travel domestically, and travel internationally occasionally.

WHY US?

• Vacation: 15 paid vacation days to start plus 13 paid company holidays
• Strong compensation package: A fixed salary together with a variable
• Telecommuting: Remote work 100%
• Payment flexibility and paycheck security: Direct deposit payroll
• Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
• Healthcare: Medical, dental and vision group insurance - Disability insurance
• Life Insurance
• Retirement: Simple IRA retirement plan with company match up to 3%. No vesting period
• Promotion of personal development: Targeted job-related training measures and workshops
• Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
• International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US
• OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom

Become part of our team

17 subsidiaries around the world, over 400 motivated employees, one goal: AsTEAMCAMFORCE, we work together on the future of digital manufacturing. We have been a leading manufacturer of high-performance CAD/CAMsolutions for more than 30 years and, as a pioneer in the field of 5-axis technology, we are still characterized by an undiminished spirit of innovation. With a passion for perfect programming and efficient manufacturing, we work together to make our CAD/CAMtechnologies better every day. What’s more, thanks to our close partnerships with all the major manufacturers in the machining industry, we think outside the box, meaning we always offer our customers the best solution.

Modern and passionate: We are located on every continent and globally networked across every national border. We cultivate open and active cooperation so that every employee can contribute their skills in the best way possible.

We are looking for people who contribute their ideas and talent, who want to make a difference, and are willing to give their best together with us. That is OPENMIND.

Become one of us – become a part of #TEAMCAMFORCE!