Application Engineer CAD/CAM California or Michigan

OPEN MIND Technologies AG; Los Angeles (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Vacation: 15 days + 13 holidays

Remote work 100%

Health insurance

Job summary

OPEN MIND Technologies AG is seeking experienced professionals in the US West or Michigan to elevate customer experiences through technical and sales support. The role combines pre-sales technical mastery, software deployment, and post-sales training to empower customers of hyperMILL CNC solutions.

The ideal candidate has 3+ years in manufacturing/CNC programming or machine-tool roles, strong GD&T skills, and proficiency with CAD/CAM software.

Qualifications

• At least 3+ years of Manufacturing experience (machine tool operator, precision mechanic, toolmaker, mechanical engineer) OR CNC programming experience in multiple parts, materials and metal removal processes.
• Strong knowledge of CNC machining, CNC control systems and CNC machine tools.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T knowledge.
• Excellent computer skills with MS Office and familiarity with Salesforce.

Responsibilities

• Provide outstanding technical and sales support to customers, dealers, and partners.
• Excel in the pre-sales phase by demonstrating technical mastery and sharing relevant solutions.
• Lead software deployment and customer empowerment through comprehensive post-sales training.
• Resolve complex technical issues while collaborating with stakeholders and monitor market trends to align with schedules and commitments.

Skills

CNC machining

CAD/CAM software

Multi-axis milling/turning

Software troubleshooting

GD&T

MS Office & Salesforce

Tools

Salesforce

MS Office

Job description

Join the #TEAMCAMFORCE!

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us?

We are looking for candidates living in US West or Michigan.

Your main tasks

Elevate Customer Experiences

• Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
• Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.

Pre-Sales Technical Mastery

• Harness your technical expertise to shine in the pre-sales phase.
• Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.

Software Deployment and Customer Empowerment

• Take charge of the client experience with precision and finesse.
• Empower customers through comprehensive post-sales training, transforming them into proficient software users.

Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight

• Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
• Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.

Your profile

Experience

• At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.

Technical skills

• Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
• Knowledge of CAD/CAM software.
• Experience with milling and turning machines (multi-axis preferred).
• Proficient in using and troubleshooting software applications.
• Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
• Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Personal skills

• Excellent communication skills, both written and verbal in English.
• Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
• Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
• Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
• Self-motivated individual who demonstrates independence and is highly goal oriented.
• Enthusiasm for innovative technologies and solutions.

Other requirements:

• Location: US West or Michigan
• US citizenship
• Valid driving license.
• Flexibility to travel domestically, and travel internationally occasionally.

Why us?

• Vacation: 15 paid vacation days to start plus 13 paid company holidays
• Strong compensation package: A fixed salary together with a variable
• Telecommuting: Remote work 100%
• Payment flexibility and paycheck security: Direct deposit payroll
• Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
• Healthcare: Medical, dental and vision group insurance - Disability insurance
• Life Insurance
• Retirement: Simple IRA retirement plan with company match up to 3%. No vesting period
• Promotion of personal development: Targeted job-related training measures and workshops
• Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
• International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US
• OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom