Application Engineer

Garlock Family of Companies; Town of Palmyra (NY); On-site; USD 76,000 - 100,000; Full time

Job summary

Garlock Family of Companies in Palmyra, NY is seeking an Applications Engineer to guide customers through their buying journey by understanding needs and matching them to Garlock capabilities. You will provide technical services across diverse audiences for solving design and application challenges.

You will work with customers, distributors, and sales personnel, develop content (case studies, cost savings) to demonstrate value, and deliver product training as needed.

Qualifications

• BS degree in Engineering technology, or AAS with 3+ years of applications related experience or equivalent experience/knowledge.
• Computer Skills: Excel required; CAD experience preferred.
• Organizational and communication Skills
• Experience in applications engineering and engineering procedures is a plus.
• Presentation skills are a plus

Responsibilities

• Provide guidance and technical information to end users, distributors, and sales personnel
• Develop content such as case studies, articles, and cost savings documentation to show the overall value of Garlock products
• Provide product training to internal and external teams as needed
• Understand the competitive landscape by being aware of new product developments, applications, and markets
• Analyze field samples to identify the root cause of field failures and understand pervasive market problems
• Translate market insights to enhance both the commercial pipeline of new products and marketing campaigns for existing products
• Develop and deploy buyer enablement tools to help customers select our products
• Collaborate with Operations, Quality and Supply Chain on Critical-To-Quality (CTQ) attributes based on market insights
• Understand and actively participate in our digital strategy through the development of technical information on the Garlock website.
• Primarily support the Klozure product line and can back up and support other product lines as needed.
• Work with our engineering team to develop and execute new product enhancements and competitive testing.
• Proactively specify target products within sales campaigns to increase our brand awareness and specification in the market

Skills

Excel

CAD

Effective communication

Organizational skills

Education

Bachelor's degree in Engineering technology

AAS with 3+ years experience

Job description

Job Summary

The Applications Engineer will guide customers along their buying journey by understanding their needs and matching those to our capabilities. They provide specialized technical services to varied audiences for the solution of design and application problems.

Essential Functions

• Provide guidance and technical information to end users, distributors, and sales personnel
• Develop content such as case studies, articles, and cost savings documentation to show the overall value of Garlock products
• Provide product training to internal and external teams as needed
• Understand the competitive landscape by being aware of new product developments, applications, and markets
• Analyze field samples to identify the root cause of field failures and understand pervasive market problems
• Translate market insights to enhance both the commercial pipeline of new products and marketing campaigns for existing products
• Develop and deploy buyer enablement tools to help customers select our products
• Collaborate with Operations, Quality and Supply Chain on Critical-To-Quality (CTQ) attributes based on market insights
• Understand and actively participate in our digital strategy through the development of technical information on the Garlock website.
• Primarily support the Klozure product line and can back up and support other product lines as needed.
• Work with our engineering team to develop and execute new product enhancements and competitive testing.
• Proactively specify target products within sales campaigns to increase our brand awareness and specification in the market.

Competencies

• Effective Communication – Develops and delivers multi-modal communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives in a timely manner and support the business.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Job Qualifications

• BS degree in Engineering technology, or AAS with 3+ years of applications related experience or equivalent experience/knowledge.
• Computer Skills: Excel required; CAD experience preferred.
• Organizational and communication Skills
• Experience in applications engineering and engineering procedures is a plus.
• Presentation skills are a plus

PHYSICAL REQUIREMENTS: Office Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Garlock values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $76,000-100,000 annually. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.