Application Engineer

TETRAMEM INC; San Jose (CA); On-site; USD 110,000 - 300,000; Full time

Job summary

A leading technology innovator in San Jose, CA is seeking a skilled technical support engineer to assist customers with our advanced AI in-memory computing solutions. The ideal candidate will have a master's degree with over 5 years of experience in Computer Science and demonstrate strong analytical and problem-solving abilities. Key responsibilities will include providing technical support, creating technical documentation, and fostering customer relationships. The position offers a competitive salary range of $110,000 - $300,000 per year, and is perfect for those looking to thrive in a dynamic technology environment.

Qualifications

• MS with 5+ years or PhD required.
• Design and develop programmed applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide technical support for AI in-memory computing products.
• Integrate software and SDKs into customer applications.
• Identify and troubleshoot customer technical challenges.

Skills

Technical support expertise

Collaborative problem-solving

Programming languages proficiency

Analytical skills

Technical documentation

Education

MS in Computer Science or Computer Engineering

5+ years of industry experience

PhD in Computer Science or Computer Engineering

Tools

Software development frameworks and tools

Job description

At TetraMem, we are redefining the future of AI with our groundbreaking innovations in In‑Memory Computing. Leveraging world‑record multi‑level RRAM technology, we deliver highly efficient solutions for AI computations, enabling superior performance and energy efficiency across applications ranging from edge devices to data centers. Our talented team of engineers and industry‑leading executives drives this progress, making TetraMem a leader in advanced memory technologies.

If you are passionate about cutting‑edge technology and thrive in a fast‑paced, collaborative environment, TetraMem is the place for you. Join our global team to shape the future of AI computations and sustainable technology solutions while working at the forefront of innovation. Together, we can make a lasting impact.

Are you ready for new challenges and new opportunities?

Join our team!

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• Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in‑memory computing products and SDKs
• Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality
• Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction
• Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively
• Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions
• Maintain in‑depth knowledge of our AI in‑memory computing solutions, staying up‑to‑date with product updates, enhancements, and industry trends
• Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
• Collaborate with the Business Development team to support pre‑sales activities, including technical presentations, demonstrations, and customer discussions.
• Fosters Long‑term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance
• Offer guidance to customers on optimizing the performance of their applications through our solutions
• Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
• Collaborate with Software Engineering, Product Management, and other cross‑functional teams to ensure the alignment of customer needs with product development

Requirements

• MS with 5+ years of experience or PhD in Computer Science or Computer Engineering
• Design experience and development of programmed applications
• Proficient in programming languages, software development frameworks and tools
• Strong analytical and problem‑solving skills to identify and address software issues and optimize code
• Ability to work in a startup environment and work both independently and as a team
• Ability to provide technical leadership to other members of the engineering team
• Sales and marketing experience preferred

Experience in one or more of the following areas considered a strong plus

• Hands‑on production experience with key memory blocks such as sense amplifier, charge pump, read/write assist circuit, PVT tracker, power gating etc
• Familiar with memory controller or memory interface
• Experience with emerging non‑volatile memory

Salary Range: $110,000 - $300,000 / year