Application Engineer

The Phoenix Group; New York (NY); In loco; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

The Phoenix Group is seeking a skilled Enterprise Applications Engineer in New York to manage and upgrade enterprise applications supporting diverse business functions. You will serve as a technical lead for implementations, coordinate testing and deployment, and improve system reliability through monitoring and automation.

You will work across legal, HR, marketing, and compliance domains, building integrations, troubleshooting issues, and documenting architectures.

Competenze

• Bachelor's degree in Information Systems, Computer Science, or related field or equivalent experience.
• Strong analytical and troubleshooting abilities with a practical approach to resolving technical issues.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills for varied audiences.
• Demonstrated ability to collaborate across technical teams, business functions, and third-party vendors.
• Experience coordinating technical implementations and application upgrades.

Mansioni

• Manage deployment, configuration, maintenance, and upgrading of enterprise applications across functions (legal, HR, marketing, records, compliance).
• Lead implementations and enhancement projects, coordinating testing, deployment, documentation, and knowledge sharing.
• Evaluate and improve applications for performance, reliability, and functionality.
• Monitor health, investigate issues, and implement solutions to minimize outages.
• Build and maintain integrations using APIs, middleware, databases, and workflow tools.
• Develop monitoring, alerts, and scheduled jobs to improve availability.
• Create automation scripts to streamline admin and support tasks.
• Write and troubleshoot SQL queries for data validation and issue investigation.
• Maintain documentation on configurations, workflows, architecture, and security.

Conoscenze

Analytical troubleshooting

Communication skills

Project management

Cross-functional collaboration

Formazione

Bachelor's degree in Information Systems or Computer Science

Strumenti

Microsoft SQL Server

REST APIs

PowerShell

Bozi (Boomi)

BizTalk

Power Automate

Azure SQL

SSIS

Descrizione del lavoro

• Manage the deployment, configuration, maintenance, and upgrading of enterprise applications supporting business functions such as legal operations, human resources, marketing, records management, and compliance.
• Serve as a technical lead for application implementations and enhancement projects, coordinating testing, deployment activities, documentation, and knowledge sharing across the team.
• Evaluate existing applications and recommend technical improvements to strengthen performance, reliability, and overall functionality.
• Monitor application health, investigate technical issues, and implement solutions that minimize service interruptions.
• Build and maintain integrations between enterprise platforms using APIs, middleware, database technologies, and workflow automation tools.
• Develop monitoring processes, automated alerts, and scheduled jobs to identify potential issues and improve application availability.
• Create scripts and automation solutions to streamline recurring administrative and support activities.
• Write and troubleshoot SQL queries to investigate application issues, validate data, and support database-level changes.
• Maintain technical documentation, including application configurations, integration workflows, architecture diagrams, operational procedures, and security requirements.
• Establish and maintain application administration standards, operational procedures, and user guidance.
• Research emerging technologies and industry practices to identify opportunities for continuous improvement.
• Partner with business stakeholders and application owners to understand requirements and ensure systems support operational objectives.
• Coordinate with software vendors to investigate defects, resolve technical challenges, and support product enhancements.
• Collaborate with database, data services, cybersecurity, and infrastructure teams to maintain application stability, security, and performance.
• Work alongside service desk and training teams to facilitate knowledge transfer, improve troubleshooting processes, and support end users.

Required Technical Qualifications

• Strong experience with Microsoft SQL Server, including database troubleshooting, complex query development, and SQL Server Management Studio.
• Working knowledge of RESTful and other web service APIs used for enterprise application integrations.
• At least three years of experience supporting IIS, Windows Server environments, and SQL Server Integration Services (SSIS).
• Understanding of Windows Server administration, web application hosting, and enterprise application architecture.
• Familiarity with integration platforms and workflow automation technologies, such as Boomi, BizTalk, enterprise integration tools, Microsoft Power Automate, and Azure SQL.
• Experience with PowerShell or other scripting languages is beneficial.
• Exposure to enterprise applications within a law firm or another complex professional services environment is preferred.

Education and Professional Skills

• Bachelor's degree in Information Systems, Computer Science, or a related discipline, or equivalent relevant experience.
• Strong analytical and troubleshooting abilities, with a practical approach to resolving complex technical issues.
• Ability to manage multiple projects and competing priorities in a deadline-driven environment.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to audiences with varying levels of technical expertise.
• Demonstrated ability to collaborate across technical teams, business functions, and third-party vendors.
• Experience coordinating technical implementations, application upgrades, and related project activities.
• Ability to translate business needs into clear technical requirements and implementation plans.

Work Environment and Availability

• Work arrangements will follow company policies, with flexibility to support business and operational requirements.
• Availability outside standard business hours may occasionally be required for deployments, upgrades, troubleshooting, or critical system issues.
• Maintain timely communication and responsiveness when business needs require it.
• Occasional travel may be necessary to support meetings, projects, or other business activities.