Application Engineer

ifm; Malvern (Chester County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Top-tier medical plan with no deduc

Company-paid disability insurance

401K with company match up to 6%

Eleven paid holidays

15 vacation days and 5 sick days

Job summary

ifm efector, inc. in Malvern, PA, is seeking an Application Engineer to assess customer needs and propose sensor and control solutions. You will collaborate with sales and engineering teams to ensure seamless integration with existing systems.

The role requires a technical degree and experience with sensors/controls, plus strong communication. This position offers a comprehensive benefits package and opportunities to grow in industrial automation.

Qualifications

• Minimum 2-year technical degree; 4-year preferred.
• Experience with sensors and controls in manufacturing.
• Machine repair/maintenance of industrial equipment a plus.
• Able to learn cutting-edge sensors and controls.
• 3+ years of technical support experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Support customer technical inquiries by phone, email, Webchat, and Teams.
• Promote ifm products to customers when applicable.
• Identify areas to improve Customer Support processes.
• Develop Digital Technical Support Content for online support.
• Perform order entry, quoting, stock checking, invoicing when needed.
• Learn products in the Complex Product Line.

Skills

Sensors & controls knowledge

Technical support experience

Customer service

Verbal and written communication

Problem solving

Education

Associate degree in engineering or technical field

Bachelor's degree in engineering or technical field

Job description

Brief Description

The Application Engineer position reviews customers' technical needs and recommends specific product/service solutions in ifm’ s product area to meet these needs.

Brief Description

The Application Engineer position reviews customers' technical needs and recommends specific product/service solutions in ifm’ s product area to meet these needs.

In addition, this role estimates costs and consults with the sales force on technical matters, ensuring that proposed solutions can be integrated with current systems and equipment. This position also works with engineers from various departments to resolve problems that arise during and after implementation.

Job Responsibilities

• Support and solve customer technical inquiries via phone, email, Webchat and Teams
• Promote ifm products to customers when applicable
• Proactively identify areas to continuously improve Customer Support process
• Develop Digital Technical Support Content to be used online to support customers
• Perform customer service duties such as order entry, quoting, stock checking, invoicing, etc. when needed to prevent additional transfers for customers
• Start to understand and learn products in the Complex Product Line

Qualifications

• Minimum of a 2-year technical degree, 4-year technical degree strongly preferred
• Application experience with sensors and controls for a manufacturer or related industry required
• Machine repair or maintenance experience with industrial equipment a plus
• Ability to learn cutting edge sensors and controls technologies
• 3 years or more of technical support experience preferred
• Strong verbal and written communication skills

Benefits

• Top-tier medical plan with no deductible, plus voluntary dental and vision plans
• Company-paid Long Term Disability and Short Term Disability, and other insurances
• 401K program with 100% company match of up to 6% of pay after six months
• Eleven paid holidays per calendar year
• 15 paid vacation days and 5 days paid sick time

Company Description

ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 8,700 employees in 165 countries serving 155,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.

"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy

ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer’s business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.

"We have amazing products, but best of all we have amazing people. This is a core value of our success." - Roger Varma, CEO, ifm efector