Application Development Manager - ServiceNow

Fisher Investments; Camas (WA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health premiums

401(k) match

PTO and holidays

Family support programs

Hybrid/office options

Job summary

Fisher Investments is seeking an experienced Application Development Manager to lead our ServiceNow platform, guiding a team of engineers, PMs, and analysts in building strategic, compliant enterprise solutions. You will align ITSM/ITAM/SecOps/IRM/TPRM modules with business goals and regulatory requirements, while driving data integration and governance across IT operations.

You will report to the Application Development Group Manager and shape roadmaps, upgrade plans, and architecture for

Qualifications

• 10+ years in application development and management.
• 5+ years with ServiceNow (ITSM/ITAM/SecOps/IRM/TPRM).
• 2+ years of leadership, mentoring teams.
• Experience delivering high-quality apps on predictable timelines.
• Broad tech across SDLC and architectures.
• Lead complex large-scale projects using Waterfall/Agile/Scrum/Kanban.
• Strong ServiceNow design and integrations.
• Experience with CMDB, Asset, Incident, Problem, and Change.
• APIs integration with external systems (REST/SOAP).
• Experience in financial services/wealth management.
• ServiceNow and ITIL certifications required.

Responsibilities

• Lead platform strategy aligning ServiceNow with demand and strategy.
• Manage engineers, PMs, and analysts.
• Oversee IRM/TPRM, BCM, PCM, RM, AM, and RCM modules and governance.
• Ensure data flow and integration between business modules and IT operations.
• Define roadmaps prioritizing demand, projects, and compliance workflows.
• Lead architecture design for robust workflows and dashboards.
• Guide platform upgrades for stability, performance, and compliance.
• Collaborate with partners to translate goals into platform solutions.
• Communicate platform health, pipelines, and risk to sponsors and teams.
• Establish governance to reduce technical debt and boost user adoption.
• Provide guidance for low-code/pro-code ServiceNow solutions.
• Stay ahead of ServiceNow trends, ESG and IRM features.

Skills

ServiceNow expertise

ITSM

ITAM

SecOps

IRM / RCM

TPRM

Leadership

Agile / Scrum / Kanban

REST APIs

Integration Hub

CMDB

Auditing & Compliance

Financial services experience

Education

Bachelor's degree

ITIL Certification

Tools

ServiceNow

Integration Hub

REST/SOAP APIs

CMDB tooling

Job description

Overview

It’s an exciting time to join Fisher Investments: we are investing heavily in the future of our firm’s technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled global team that inspires future scale through strategic solutions, innovation, mentoring, and tight knit teamwork.

It’s an exciting time to join Fisher Investments: we are investing heavily in the future of our firm’s technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled global team that inspires future scale through strategic solutions, innovation, mentoring, and tight knit teamwork.

The Opportunity

We are growing our ServiceNow Platform team at Fisher Investments and are looking for an experienced Application Development Manager to help shape the future of our enterprise platform. You will manage ServiceNow business facing applications and lead a team in designing, developing, and implementing corporate architecture blueprints. You will help align business processes, risk frameworks, information management, and technical architecture with our corporate strategy. Under the guidance of Fisher Investments senior technology leaders, you will also allocate work and manage the team, including hiring, development, completion of performance reviews, and terminations if necessary. You will report to the Application Development Group Manager.

The Day-to-Day

• Lead platform strategy by aligning ServiceNow capabilities with business demand, corporate strategy, and industry best practices
• Manage a team of engineers, program and project managers, and analysts
• Oversee business-facing modules with a strong focus on Integrated Risk Management (IRM/GRC), and Third-Party Risk Management (TPRM) Business Continuity Management (BCM). Policy and Compliance Management, (PCM) Risk Management (RM), Audit Management (AM), and Regulatory Change Management (RCM)
• Connect business to operations by ensuring seamless data flow and process integration between business-facing modules and core IT operations (ITSM, ITAM, and SecOps).
• Define platform roadmaps that prioritize demand management, project portfolios, and compliance workflows to ensure scalability and governance.
• Lead architecture design activities to build robust business process workflows, risk assessments, and executive dashboards.
• Guide platform upgrades to secure stability, performance, and adherence to enterprise compliance standards.
• Collaborate with partners and business leaders to translate corporate goals into measurable platform solutions.
• Deliver clear communications on application health, project pipelines, and platform risk to business sponsors and technical teams.
• Establish strict governance to improve platform efficiency, minimize technical debt, and maximize user adoption across the enterprise.
• Provide technical guidance for configuring, expanding, and developing low-code or pro-code solutions on ServiceNow.
• Stay ahead of trends in ServiceNow business applications, including new features in ESG, and IRM to promote continuous innovation.

Your Qualifications

• 10+ years of application development and management experience
• 5+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, IRM, and TPRM.
• 2+ years of leadership experience, including mentoring and managing technical teams to design, build and support technical solutions
• Experience managing development teams to deploy high-quality application solutions on predictable timelines
• Broad technology experience throughout systems development lifecycle, and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations)
• Lead Complex large-scale projects while meeting goals using waterfall, Agile, Scrum, or Kanban project methodologies.
• Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
• Experience with CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
• Experience in financial services and preferably the wealth management industry, and the processes and constraints inherent in a regulated industry
• ServiceNow and ITIL certifications required
• Bachelor’s degree or equivalent combination of education/experience

Compensation

• $150,000 - $210,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
• Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It’s the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER