Application Developer (ServiceNow Developer)

ASM Research, An Accenture Federal Services Company; Nashville (TN); On-site; USD 95,000 - 115,000; Full time

Job summary

ASM Research in the United States is seeking an Application Developer (ServiceNow Developer) to design, develop, and maintain enterprise apps on the ServiceNow platform, focusing on CSM and Service Portals in an agile environment.

You will translate business requirements into scalable workflows, integrations, and user experiences, collaborating with product owners and technical teams across regulated environments.

Qualifications

• Bachelor's degree in CS/IS/Engineering or equivalent experience.
• 3–7 years of ServiceNow development experience with CSM.
• Proficiency in JavaScript/Glide scripting and workflow configuration.
• Experience building Service Portals with HTML/CSS/AngularJS.
• Experience designing integrations using REST/SOAP APIs.
• Strong knowledge of Agile methodologies; able to participate in sprints.
• ServiceNow Certified System Administrator and Certified Application Developer credentials.
• Strong communication and teamwork skills.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications with CSM and Service Portals.
• Build Service Portals and dashboards using HTML/CSS/AngularJS; ensure responsive interfaces.
• Develop server- and client-side scripts and workflows to automate processes.
• Implement REST/SOAP integrations ensuring data integrity and security.
• Collaborate with product owners and stakeholders across teams in Agile settings.
• Lead deployment planning, testing, and post‑production support.
• Manage access controls and security within a regulated environment.
• Translate business needs into technical designs and configuration specs.

Skills

ServiceNow

CSM

JavaScript

HTML/CSS

AngularJS

REST/SOAP APIs

Agile/Scrum

Communication

SN Certification

Education

Bachelor's degree or equivalent

Tools

ServiceNow

JavaScript

Glide API

REST APIs

Job description

Position Overview

The Application Developer (ServiceNow Developer) designs, develops, and maintains enterprise applications on the ServiceNow platform, with a primary focus on Customer Service Management (CSM) and Service Portals in an agile environment. This role translates business requirements into scalable workflows, integrations, and user experiences that support mission‑critical processes in a regulated client environment.

Working closely with product owners, business stakeholders, and technical teams, the developer leads full application lifecycle activities—from requirements and design through build, testing, deployment, and post‑production support. The role leverages coding, Excel‑based analytics, AI/automation capabilities, and platform configuration to improve service delivery, performance, and user satisfaction.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow applications with an emphasis on CSM and Service Portals, ensuring solutions are robust, scalable, and aligned to enterprise standards.

• Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design principles to deliver intuitive, user‑friendly interfaces for diverse customer and agent populations.

• Develop and maintain server‑side and client‑side scripts (JavaScript, Glide API) and workflows to automate business processes, enforce business rules, and optimize customer service operations.

• Design, implement, and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, ensuring data integrity, security, and reliable end‑to‑end workflows.

• Apply agile practices (Scrum/Kanban), including backlog grooming, sprint planning, daily stand‑ups, and iterative delivery, to manage work effectively and improve team throughput.

• Use Excel, ServiceNow reporting, and platform analytics to design dashboards, monitor KPIs, and optimize application performance and user experience.

• Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) to streamline case handling, routing, and knowledge access.

• Manage the application lifecycle, including version control, unit and regression testing, deployment planning, and post‑release support in collaboration with release and operations teams.

• Engage stakeholders and end users to gather and analyze requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications.

• Ensure appropriate roles, groups, and access controls are applied within ServiceNow, supporting security and compliance expectations in a regulated enterprise environment.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.

• Approximately 3–7 years of experience in ServiceNow development or enterprise application development, including hands‑on work with CSM or similar service management modules.

• Proven proficiency in ServiceNow platform development, including JavaScript/Glide scripting, workflow configuration, and module customization.

• Demonstrated experience building and managing Service Portals using front‑end technologies such as HTML, CSS, and AngularJS, with responsive design best practices.

• Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment.

• Strong understanding of agile methodologies (Scrum or Kanban), including practical experience participating in sprints and delivering iterative enhancements.

• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required).

• Strong communication, problem‑solving, and attention to detail, with the ability to work on complex projects and collaborate across multiple teams.

Preferred Qualifications

• Experience implementing ServiceNow CSM in large‑scale or highly regulated environments.

• Exposure to AI/automation capabilities in ServiceNow, including Virtual Agent, Predictive Intelligence, and AI‑driven workflows.

• Additional ServiceNow certifications such as Implementation Specialist in CSM or related areas.

• Agile or Scrum certification (e.g., CSM, SAFe) and prior experience contributing to solution design or leading small development workstreams.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

$95,000 – $115,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin, veteran status, gender identity, or any other characteristic is not and will not be considered in any personnel or management decisions. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.