Application Developer - Contact Center (No C2C/No Sponsorship)

Randstad Enterprise; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

Randstad Enterprise is seeking an Application Developer for their Cisco Contact Center team. The role involves analyzing business requirements and implementing solutions primarily focused on WebEx Contact Center and related platforms. Ideal candidates should possess a background in Contact Center Development and strong programming skills. This full-time position allows for remote work with a collaborative team environment and an emphasis on delivering high-quality results.

Qualifications

• Experience in Contact Center Application Development.
• Strong design and implementation for Cloud environments.
• Excellent written and verbal communication skills.

Responsibilities

• Gather requirements for Cisco Contact Center solutions.
• Design Voice User Interface (VUI) logic.
• Provide documentation for application requirements.

Skills

Java

C#

SQL

REST API

Technical Consulting

Education

BS in Computer Science

Tools

Visio

Eclipse IDE

Job description

This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Randstad Enterprise

Talent Acquisition Lead | Connecting Businesses with Top Talent

Job Title: Application Developer (Contact Center)

*No C2C/No Sponsorship*

Location: Remote

Terms: Permanent

Travel: Less than 10%

Pay: $70-80,000 per year

Summary

Looking to add an Application Developer to our Cisco Contact Center Application Development Team. The Application Developer will analyze and define the business and technical requirements of complex Cisco Contact Center implementations. The Application Developer should have strong design and implementation experience with development for Cloud environments. This role will primarily be focused on WebEx Contact Center and WebEx Calling, but other platforms may be required. Assistance with scripting and configuration will be performed as needed for On-Prem Enterprise Contact Centers.

As an Application Developer, you will work with our customers deploying Cisco Contact Center solutions. You will be a key resource throughout the life cycle of contact center projects, acting as a design engineer working with developers, project managers and clients to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.

Essential Functions

• Gather requirements and design complete contact center solutions for various Cisco Contact Center products, including: WebEx Contact Center (WxCC), WebEx Calling (WxC), Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
• Contribute to a technical team to ensure consistency and interoperability between solution components
• Discuss, design, and develop contact center call flows and complex AI-integrated solutions
• Design Voice User Interface (VUI) logic for IVAs
• Provide high quality written documentation for all application requirements, designs, validation and as built
• Perform reporting assessments and conduct training and/or mentoring sessions
• Update and enhance documentation templates
• Explore new features and gain experience with latest versions of Cisco applications and provide internal feedback, documentation and training
• Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours if required
• Strong Visio, Excel and Microsoft Word experience
• Ability to deliver detailed technical design documentation
• Strong research and consultative skills

Required Qualifications

• BS in Computer Science or related field
• Background in Contact Center Application Development or applicable industry experience
• Work experience must include technical consulting, solution design, leadership, planning, design, development, deployment, and highly complex integrations
• Excellent written and verbal communication skills
• Exceptional client relationship skills
• Ability to work in a delivery environment that involves structured processes and flexible timelines
• Strong experience with a major programming language like Java or C#
• Experience with SQL query and stored procedure development
• Experience with REST API calls and Web Service development
• Experience with a disciplined development methodology and release management process

Desired/Preferred Qualifications

• Cisco Certifications are preferred (WebEx Calling CWCCE and WXCCA, UCCE Specialist, UCCX, CCNA, CCNP, etc.)
• Experience performing Call Flow Design and Development
• Experience with a diagramming tool like Visio, Matlab, LabView, etc.
• Familiarity with Eclipse IDE
• Familiarity with Web Development
• Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus, etc.
• Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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