Application Developer

Actalent; Houston (TX); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading engineering and sciences services company is seeking a Technical Support Specialist to provide Tier 1 to Tier 3 support across various platforms. The role involves monitoring performance, collaborating with teams for resolutions, and assisting new customers. This is a fully remote position offering competitive pay and extensive benefits including medical and 401(k) plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Provide Tier 1, Tier 2, and Tier 3 technical support for all platforms.
• Monitor system performance and connectivity.
• Assist with onboarding new customers and user configuration.

Responsibilities

• Collaborate with engineering and product teams to resolve issues.
• Maintain accurate documentation in incident response system.
• Participate in on-call rotation for support after-hours.

Skills

SCADA

Mobile

Desktop

Application support

Azure

Linux

Windows Server

SaaS solution

mobile applications

IoT

modbus

AWS

ITIL

Job description

Overview

Provide Tier 1, Tier 2, and Tier 3 technical support for all platforms, including incident triage, troubleshooting, and resolution.

Responsibilities

• Provide Tier 1, Tier 2, and Tier 3 technical support for all platforms, including incident triage, troubleshooting, and resolution.
• Monitor system performance, data flow, and connectivity between field devices, gateways, and the cloud platform.
• Collaborate with engineering, DevOps, and product teams to resolve escalated issues and deploy patches or updates.
• Assist with onboarding new customers, including configuration of user accounts, role-based access, and integration with existing systems.
• Support integration with IoT devices and supporting systems.
• Maintain accurate documentation of incidents, resolutions, and processes in the software incident response system.
• Participate in on-call rotation to support after-hours incidents, system maintenance, and critical alerts.
• Assist in user training, FAQs, and knowledge base updates to improve self-service capabilities.
• Perform routine system health checks, backups, and failover testing in collaboration with infrastructure teams.

Skills & Qualifications

• SCADA
• Mobile
• Desktop
• Application support
• Azure
• Linux
• Windows Server
• SaaS solution
• mobile applications
• IoT
• modbus
• AWS
• ITIL

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 1, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Accommodation

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [e-mail] for other accommodation options.