Application Configuration Support II Analyst

BJC HealthCare; St. Louis (MO); Remote; USD 50,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision insurance

Disability insurance

Pension Plan/403(b) Plan

401(k) plan with match

Tuition Assistance

Health Care Flexible Spending Accounts

Paid Time Off

Adoption assistance

Job summary

An established industry player is seeking an Analyst for App Config Support II to join their remote team. This role involves supporting a diverse suite of application portfolios, enhancing software products, and collaborating with stakeholders to ensure effective technology solutions. The ideal candidate will have strong communication and troubleshooting skills, along with experience in ERP products. This innovative firm offers a comprehensive benefits package, including medical, dental, and tuition assistance, making it an exciting opportunity for those looking to advance their careers in technology support.

Qualifications

• 2-10 years of experience in technology support roles.
• Ability to define business requirements and enhance software products.

Responsibilities

• Investigates and resolves issues with technology software products.
• Designs and documents configurations for software deployment.

Skills

Communication Skills

Documentation Skills

Troubleshooting

Resourcefulness

Education

High School Diploma or GED

Bachelor's Degree

Tools

ERP Products

Epic

Job description

Additional Information About the Role

BJC has an opening for an Analyst, App Config Support II. This Analyst will be part of a team overseeing the support, development, data gathering, and testing of a diverse suite of application portfolios. This is a remote position. Must be located in MO or IL.

Ideal candidate will have:

• Strong communication and documentation skills.
• Ability to adapt to a wide range of stakeholders.
• Logical troubleshooting and resourcefulness.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

Partners with the CIO, hospital presidents, and other key clinical and functional leaders to effectively plan and assess BJC Information Services strategies. Analyzes ways to improve operations, and works proactively to integrate clinical, administrative, and IT solutions. Ensures ongoing support of existing IT systems to provide strong customer satisfaction. Responsible for effective project development and implementation which yield desired business results and the management of capital project scope, functionality, budgets, milestones, and workflow integration.

Preferred Qualifications

Role Purpose

Under moderate direction, supports overall tasks related to technology software product or group of products to support a defined group of stakeholders. Defines business requirements for enhancements to technology product(s) and external integrations. Responsible for configuring, documenting, modifying, testing, supporting and maintaining software application products. Builds collaborative relationships with stakeholders to facilitate usage and acceptance of products or product enhancements. May be assigned to more complex build and configuration tasks and resolves more complex issues. Serves as a resource and mentor to new members on the team and lends expertise on special project teams. NOTE: this position supports one or more of BJC's ERP Products. Epic or applicable certifications will be required within 6 months of hire.

Responsibilities

• Investigates and resolves issues relating to technology software products or applications. Performs product/application maintenance task, coordinating with vendors, business stakeholders and other Technology groups as appropriate.
• Designs, verifies, documents, amends and refactors moderately complex technology software products configurations for deployment. Participates in reviews of own work and leads reviews of colleagues' work.
• Develops and executes test plans and test cases. Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage.
• Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity. Facilitates input from stakeholders and enables effective prioritization of requirements.
• Translates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs.
• May be part of an after-hours on-call rotation.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer