Application Configuration Analyst - IT Tx & Dx Systems and Compliance

FirstEnergy Corp.; United States; Remote; USD 68,000 - 171,000; Full time

Job summary

FirstEnergy Corp. is seeking a skilled software administrator to support critical vendor applications for Transmission asset management and operations. The role involves configuring interfaces, maintaining reports, troubleshooting, and collaborating with IT and business stakeholders.

You will work with tools such as DNV Cascade, Hitachi APM, SEL Compass, Doble PowerBase, and related systems while ensuring reliability and proper integration within the technology stack.

Qualifications

• BS degree in Computer Science or related field.
• Experience with relational databases such as Oracle and Microsoft SQL Server.
• Strong SQL skills, including procedures, packages, views, triggers and jobs; familiarity with TOAD/SSMS.
• Experience with C#, C++, .NET, Python or REST APIs.
• Experience with Microsoft Server configuration/administration (IIS).
• Analytical skills to resolve technical problems and improve processes.
• Willingness to learn new concepts and adapt to changing technology.
• Excellent interpersonal skills and ability to work in a virtual team.

Responsibilities

• Configure application interfaces and maintain reports and vendor packages.
• Analyze, design, configure, maintain, test, troubleshoot, and implement changes to applications.
• Learn business processes and translate needs into technical designs.
• Develop technical designs meeting business needs and IT direction.
• Create and execute unit tests and assist with integration tests.
• Develop clear documentation for completed products.
• Provide production support and resolve issues in a production environment.
• Collaborate with stakeholders and IT teams to align with security and compliance.

Skills

Analytical skills

Interpersonal skills

Team collaboration

Adaptability

Willingness to learn

Education

Bachelor of Science in Computer Science or related field

Tools

TOAD

SQL Server Management Studio

IIS

Oracle

C#

C++

.NET

Python

REST APIs

DNV Cascade

Hitachi Asset Performance Monitor

SEL Compass

Doble PowerBase

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $68,425 - $171,000. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range $82,110 - $205,200.

About the opportunity:

This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. Position is currently work from home but may require working at or visiting a facility based on business need.

The position is responsible for the administration, configuration, integration, and ongoing support of critical vendor applications supporting Transmission utility asset management, engineering, and operations. The role will primarily support asset management and asset performance applications, including DNV Cascade for Transmission Line and Substation assets, Hitachi Energy Asset Performance Monitor (APM), SEL Compass, Doble PowerBase, Relay Test Settings, and Protection Suite.

This position serves as a technical and functional liaison between business stakeholders, IT teams, and software vendors to ensure applications are reliable, properly configured, integrated with the broader technology ecosystem, and aligned with business, technology, security, and compliance requirements.

Responsibilities:

• Configuring application interfaces, maintaining reports, and vendor package applications.
• Analyzing, designing, configuring, maintaining, testing, troubleshooting, and implementing changes to the various custom-developed and vendor applications supported.
• Learning and understanding the business processes associated with supported applications.
• Developing technical designs that meet business needs and support the company's IT direction.
• Properly leveraging the correct technology for the defined requirements.
• Creating and executing comprehensive unit test plans, developing test cases, assisting with integration, and completing system test plans.
• Developing clear documentation for completed products.
• Investigating and resolving problems with supported applications in a production support environment.
• Assisting with coordination of software packaging requests where needed to support Asset Management.
• Solving complex problems and troubleshooting functionality for issue identification.
• Learning electric utility transmission and distribution related business processes.
• Becoming a proficient software developer on the supported software applications and related tools.
• Consistently delivering high-quality results.
• Managing source code repositories, builds, and deploys.
• Actively participating in a collaborative work environment.
• Availability to work flexible hours to support our application portfolio.
• Frequent interaction with business owners/stakeholders to gather requirements for new development projects, assist in defect resolution, etc.

Qualifications:

Required:

• Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, or related technical degree. Equivalent hands‑on experience will be considered in lieu of a degree.
• Experience with relational databases such as Oracle and Microsoft SQL Server.
• Strong SQL skills, including writing procedures, packages, views, triggers, and jobs, a must. Familiarity with database tools (TOAD, SQL Server Management Studio, etc.).
• Related experience includes, but is not limited to, software development and integration experience with C#, C++, .NET, Python, or REST APIs.
• Experience with Microsoft Server configuration/administration (IIS, Services, Tasks, etc.).
• Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
• Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to quickly learn new concepts and systems and update skills to adapt to changing technology.
• Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
• Highly motivated to work independently and productively, and able to collaborate effectively with co-workers in a virtual environment.

Demonstrat