Application Analyst (remote based but must be local to the Tucson market)

Tenet Healthcare; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Application Analyst to support and maintain various applications. The role involves troubleshooting, vendor engagement, and ensuring optimal service delivery. Ideal candidates will have strong communication skills and a passion for customer service. This position offers opportunities for professional growth within a dynamic team environment.

Qualifications

• At least 1-year experience supporting locally hosted and web-based applications.
• Highly organized with project planning and execution skills.

Responsibilities

• Support the use of software applications and peripherals across the Enterprise.
• Investigate, diagnose, and resolve issues within software applications.
• Provide front-line, second-level support as part of the IT Operations team.

Skills

Customer Service

Teamwork

Communication

Organizational Skills

Problem Solving

Education

Bachelor’s degree

Job description

Application Analyst (remote based but must be local to the Tucson market)

Get AI-powered advice on this job and more exclusive features.

Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.

This role is responsible for vendor engagement, support of hospital-based applications, solutions, and processes, and assistance with integration to enterprise solutions. Support will include planning, testing, troubleshooting, and solutioning as needed. This person will also participate in system-wide projects and reported issues, as well as create and foster strong working relationships among teammates.

The Application Analyst will support and maintain assigned information systems, functions, and/or resources for Radiology, Cardiology, Neurology, and GI Applications. Major responsibilities include installations, conversions, upgrades, and resolving customer concerns during installation, operation, maintenance, or production.

Duties & Responsibilities

1. Support the use of software applications, data feeds, and peripherals utilized across the Enterprise
2. Perform system maintenance and provide software application support to maintain uptime
3. Investigate, diagnose, and resolve issues within software applications
4. Develop and maintain troubleshooting and how-to documents to enable team members and share responsibilities
5. Define and document technical, operational, and support processes
6. Provide support to higher-level managers or serve as a team member on complex projects
7. Monitor applications for performance issues and communicate to stakeholders
8. Provide front-line, second-level support as part of the IT Operations team
9. Support critical service management processes: Incident, Problem, Change Management, and Application Enhancements
10. Communicate technical information effectively to internal and external stakeholders, verbally and in writing
11. Participate in an On-Call rotation
12. Work after-hours/weekends as needed to support organizational needs
13. Assist in achieving departmental goals and objectives
14. Facilitate user group sessions to identify and resolve problems
15. Coordinate with vendors and support services for system installation, implementation, and support
16. Serve as a liaison between clinicians, departments, and vendors to align clinical and IT standards
17. Other duties as assigned
18. Coordinate local and enterprise resources as required
19. Attend onsite Leadership Huddles

Knowledge, Skills, and Abilities

• Passion for excellent customer service and promoting innovation
• Teamwork, self-starting ability, and excellent communication skills
• Effective communication with vendors and hospital personnel at all levels
• Strong organizational skills, decisive judgment, and ability to establish predictable outcomes
• Knowledge of computer applications and systems, interpersonal and problem-solving skills

Minimum Qualifications

• At least 1-year experience supporting locally hosted and web-based applications
• Highly organized with project planning and execution skills
• Ability to work independently to solve problems
• Understanding of software architecture
• Excellent problem diagnosis skills
• Ability to multi-task and meet deadlines in a changing environment
• In-depth knowledge of company products, procedures, and applications
• Ability to collaborate with customers, vendor teams, and internal partners

Preferred Qualifications

• Bachelor’s degree preferred
• Healthcare or related field experience preferred

Working Conditions

• Sedentary office environment
• Frequent mental/visual effort and PC operation

Local travel within the market; a Motor Vehicle Record (MVR) check will be conducted on the finalist.