Application Analyst Level 2 - Grand Central Prelude

Duke Clinical Research Institute; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Duke Health Technology Solutions is seeking an Application Analyst to support Epic Grand Central/Prelude modules, focusing on patient movement workflows and registration within Duke Health's enterprise systems.

The role spans Level 1–3 responsibilities, including system analysis, training, and project coordination, with a strong emphasis on security and process improvement in hospital revenue cycle workflows.

Qualifications

• Bachelor's degree or four years of equivalent technical experience.
• Epic Grand Central or Prelude certification required for Level 1.

Responsibilities

• Interpret and analyze systems, data, and information with supervision.
• Provide systems support including troubleshooting and testing of software.
• Ensure security of technology solutions with supervision.
• Assist in planning and delivering training sessions on system use or revisions.
• Maintain and update system, operations, and department documentation.
• Lead discovery sessions to document requirements and workflows.
• Coordinate and operationalize projects with direction.
• May lead and supervise team members in higher levels.

Skills

Customer service

Critical thinking

Statistical reporting

Data analysis

Oral and written communication

Database design

User training

Epic configuration

Education

Bachelor's degree in related clinical or technical field

Tools

Epic Grand Central/Prelude certification

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Occupational Summary

The Grand Central/Prelude Application Analyst couples knowledge of applicable hospital revenue cycle processes with knowledge of information systems to implement, maintain and support any Duke Epic applications related to patient movement workflows and registration, including (but not limited to) admission, discharge, transfer, bed planning, environmental systems, transport, eligibility, and authorization

Work Performed

LEVEL 1

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes moderately complex tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team performance.
• Updates system, operational and department documentation.
• Recommends areas for process improvement.
• Perform other related duties incidental to the work described herein.

LEVEL 2

• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

LEVEL 3

• May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
• May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
• May conduct continuing education sessions and new employee training.
• Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
• Optimizes departmental and interdisciplinary resources to maximize team.
• Has a leadership role in the evaluation and revision of existing information systems.
• Coordinates and operationalizes complex projects.

Required Qualifications at this Level

Education/Training

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.

LICENSE/CERTIFICATION

LEVEL 1

• Epic Grand Central or Prelude certification, (may be completed at Duke expense after hire, but is required for continued employment)

LEVEL 2

• In addition to the requirements described for the Level 1, the Level 2 requires: An additional Epic proficiency or certification in other modules within the same team as determined by management

LEVEL 3

• In addition to the requirements described for the Level 2, the Level 3 requires: An additional Epic proficiency or certification in other modules outside normal scope of team as determined by management

Experience

• Level 1 - Two years in a related hospital revenue cycle position is required; patient flow, pre-registration, registration related work is preferred.
• Level 2 - Four years of related experience is required.
• Level 3 - Six years of related experience is required.

Skills

LEVEL 1

• Customer service
• Critical thinking
• Statistical reporting
• Data coding - general
• Data analysis and trending
• Effective oral and written communication
• Database design/programming
• User technical support/training
• Database management software
• Ability to translate business process into a technical solution
• Strong proficiency in Epic configuration via Hyperspace

LEVEL 2

• Knowledge of project management to manage deliverables
• Designing specifications for information systems
• Implementation of information systems
• Maintenance of information systems
• Procurement procedures
• Quality assurance (may be required)
• Adult learning and training methods (may be required)
• Strong proficiency in Epic configuration via text

LEVEL 3

• Ability to lead discovery sessions
• Advanced technical consultation and support
• Ability to design complex information systems
• Financial procedures
• Implementation of complex information systems
• Contract negotiation theory (may be required)

Duke University is an Affine (original text: "Duke University is an Affine job description is …")

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke University is an Affine (original text: "Duke University is an Affine")

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.