Application Analyst I

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PPO medical plan (full-time coverage)

Paid Time Off

Retirement Programs TRS

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center in Dallas seeks an entry level HSIR team member to support and optimize mission-critical Epic infrastructure and related systems. You will work with moderate oversight to ensure reliable performance of Epic MyChart, Printing, Interconnect, Telemedicine, and related tools.

The role emphasizes workflow support, troubleshooting, and project participation, with opportunities to grow competency in healthcare IT and system maintenance.

Qualifications

• ,
• Bachelor's degree in business administration, computer science or other field
• HIT: Health Information Technology certification upon hire

Responsibilities

• Provide workflow assistance, trouble-shooting and support for mission critical HSIR systems with assistance.
• Provide on-call after-hours support.
• Develop and maintain competency on pertinent applications and technologies within a specified timeframe.
• Participate in system maintenance by using analytical skills for issue resolution, enhancement development, project participation and version upgrades with oversight.
• Follow change management procedures for any system changes.
• Assist in testing of new applications and changes to existing applications ensuring data integrity and quality while providing training of system users.
• Assist in developing appropriate process/policy documentation.
• Manage multiple tasks/projects simultaneously with guidance.
• Performs other duties as assigned.

Skills

Troubleshooting

Workflow support

Analytical skills

Communication

Education

Bachelor's Degree in business administration, computer science or other field

Tools

Epic Systems

Imprivata OneSign

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

This is an entry level position within the HSIR team for a self-starter with the ability to work with moderate to minimal oversight in a highly complex and dynamic work environment. Position focuses on support and optimization of mission- critical systems. Responsibilities include Epic Application Infrastructure support and project work for Epic MyChart, Printing, Web Blob, Interconnect, Care Everywhere, Hyperspace performance, Hyperspace Web, Kuiper, System Pulse, Telemedicine integration, EpicCare Link, Epic Hello World, and also support for Imprivata OneSign.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in business administration, computer science or other field

• Licenses and Certifications
  (HIT) HEALTH INFORMTN TECHNOLOGY CER Upon Hire

Preferred

• Experience
  Previous exposure to healthcare and/or electronic records is desired but not required.

JOB DUTIES

• Provide workflow assistance, trouble-shooting and support for mission critical HSIR systems with assistance.
• Provide on-call after-hours support.
• Develop and maintain competency on pertinent applications and technologies within a specified timeframe.
• Participate in system maintenance by utilizing analytical skills for issue resolution, enhancement development, project participation and version upgrades with oversight.
• Follow change management procedure for any system changes.
• Assist in testing of new applications and changes to existing applications ensuring integrity and quality of data while providing and/or assisting in training of system users.
• Assist in developing appropriate process/policy documentation.
• Manage multiple tasks/work on multiple projects simultaneously with guidance.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.