Application Analyst - Epic Stork/Epic ASAP

University of Illinois Chicago; Chicago (IL); Hybrid; USD 72,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Tuition waivers

Job summary

UI Health in Chicago invites applications for an IT Technical Associate (Application Analyst) to support and optimize clinical and business software, including the electronic health record (EHR).

You will collaborate with clinicians, operational leaders, vendors, and Information Services teams across the full SDLC, gathering requirements, configuring solutions, testing, training materials, go-live support, and ongoing optimization.

Qualifications

• Bachelor degree in computer science, engineering, information systems management or a clinical area of study.
• Minimum of one year of professional IT experience with Software Solutions in healthcare IT.

Responsibilities

• Collaborate with stakeholders to ensure healthcare applications meet organizational needs.
• Support applications across the full SDLC including requirements, design, configuration, testing, training, go-live, and optimization.
• Analyze workflows and document requirements to define application needs and enhancements.
• Plan, execute, and validate software upgrades and releases for stability and compliance.
• Provide 24/7 on-call production application support as part of rotating schedule.

Education

Bachelor Degree in Computer Science, Engineering, Information Systems Management, or related field

Tools

Epic

PACS

Billing systems

Job description

Hiring Department

Info Tech Services - Software Solutions

Location

Chicago, IL USA

Requisition ID

1041704

FTE

1

Work Schedule

Days: M-F; On Call

Workplace Type

Hybrid

Posting Close Date

09/04/2026

Salary Range (commensurate with experience):

$71,659.00 - 107,489.00 / Annual Salary

Final salary offered will be determined by market data, internal equity, candidate experience/qualifications, and budget.

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

Under general direction, the IT Technical Associate (Application Analyst) works closely with clinicians, operational leaders, vendors, and Information Services teams to support and enhance clinical and business software applications, including the electronic health record (EHR). This role is responsible for applications throughout their full lifecycle - from gathering requirements and configuring solutions to testing, training preparation, go-live support, and ongoing optimization. The analyst helps improve workflows, patient safety, and operational efficiency while ensuring systems remain reliable, integrated, and compliant. Provides production application support, including participation in a rotating 24/7 on-call schedule.

Duties & Responsibilities

• Collaborate with clinical, operational, and business stakeholders, vendor partners, and Information Services teams to ensure healthcare applications, including the EHR, meet organizational needs.
• Support assigned healthcare applications across the full Software Development Life Cycle (SDLC), including requirements gathering, design, configuration/build, testing, training planning and materials, cutover preparation, go-live support, and post-implementation optimization.
• Elicit, analyze, and document clinical and operational workflows, business requirements, goals, and risks to define application requirements and enhancement opportunities.
• Analyze existing business and clinical processes and recommend application-based solutions to improve workflow efficiency, patient safety, productivity, and financial performance.
• Participate in the design, configuration, and implementation of healthcare application solutions, including development of functional designs, build documentation, and related specifications.
• Perform testing of application configurations, modifications, upgrades, and enhancements in accordance with established testing policies and procedures.
• Plan, execute, and validate regular software upgrades, patches, and releases to ensure system stability, functionality, and compliance.
• Support integration and interoperability across healthcare applications, including coordination with third-party vendors and internal teams for interfacing systems and shared data workflows.
• Communicate application changes, impacts, and planned downtime to stakeholders in a clear and timely manner, and identify opportunities to improve application-related policies, procedures, and work practices.
• Demonstrate working knowledge of clinical and operational data produced by supported applications to assist with troubleshooting, reporting, and workflow design.
• Engage with vendors to analyze solutions, coordinate issue resolution, and support enforcement of vendor service level agreements (SLAs).
• Assist in ensuring application configurations and workflows adhere to regulatory, medical, campus, and university standards.
• Provide application support, including participation in a rotating 24/7 on-call support schedule, and complete required training and certifications within established timelines.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. Bachelor Degree - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
2. Minimum of one (1) year professional level IT experience within Software Solutions which includes demonstrated experience in designing, implementing, maintaining, and managing healthcare information systems (e.g., Epic, PACS, billing, supply chain, utilization review, operating rooms, scheduling, diagnostic imaging, pathology, etc) to effectively apply information technology solutions to improve healthcare operations; ensure effective integration of clinical and revenue cycle systems with other institutional applications.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Illinois Residency is required within 180 days of employment.