Application Analyst EPIC

11400 Information Systems; United States; Hybrid; USD 67,000 - 106,000; Full time

Benefits offered by this job

Benefits package

Flexible work options

Job summary

Intermountain Health is seeking an IT Applications Support Specialist to plan, design, implement, maintain, and optimize health IT systems (EHR, scheduling, billing, PACS, HIM, interoperability). The position is fully remote with some onsite presence for meetings and training.

Preferred Epic certifications (EpicCare Link, Care Everywhere, ROI, Identity) and experience in stakeholder engagement, vendor coordination, and reporting requirements.

Qualifications

• Bachelor's degree preferred in information technology, healthcare, or related field.
• Two years of work experience in a related information technology area.
• Epic certification desirable (EpicCare Link, Care Everywhere, ROI, HIM).

Responsibilities

• Provide support to stakeholders by analyzing problems and determining resolutions.
• Translate requirements into design and development specifications and support product management.
• Configure, test, install, and maintain complex systems and applications.
• Collaborate with vendors for third-party integrations and support.

Skills

Office Suite proficiency

Excel (pivot tables)

Systems analysis

Problem solving

Education

Bachelor's degree preferred in IT/healthcare

Tools

Epic applications certification

Job description

Job Description: This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management), Health Information Management , Release of Information, Health Information Exchange, Identity, EpicCare Link, Care Everywhere, Interoperability. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington. This position is fully remote with some onsite presence required for meetings, tranings, implementation, support, etc. | Schedule: Monday - Friday, 8AM - 5PM with on call shifts. *Prefer candidates with Epic Certification on EpicCare Link, Care Everywhere, ROI, HIM, Payer Platform, Identity, HIM Epic Certification.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining through documentation what the best approach might be.
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions.
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write correspondence, and process documents.

Requirements

• Will be required to certify on one or more Epic applications and maintain certification Requirements
• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Education

Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval.

Experience Requirements

Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.

Location

Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40

Schedule

Monday - Friday, 8AM - 5PM with on call shifts.

Salary

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $32.42 - $51.08

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

AI-enhanced Recruitment Process

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

PEAK Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Equal Opportunity Statement

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.