Epic Application Analyst Senior

11400 Information Systems; United States; Remote; USD 83,000 - 98,000; Full time

Benefits offered by this job

PEAK Program

Flexible work options

Job summary

Intermountain Health is seeking a Senior Analyst to support Epic MyChart and the Patient Experience suite, focusing on build/configuration, test results release, proxy access, activation, and eCheck-in workflows. The role collaborates with Compliance, Privacy, HIM, and clinical ops to align patient access decisions.

Responsibilities include vendor coordination, project management for mid-size initiatives, and development of testing plans.

Qualifications

• EDUCATION: Bachelor's degree in information technology, healthcare, business, or related field.
• Experience in Epic MyChart and patient experience workflows is preferred.
• Ability to plan, configure, and maintain healthcare applications and related technologies.

Responsibilities

• Documents and recommends workflow changes and technical/functional designs.
• Partners with external vendors for third-party applications integration and support.
• Solves incidents and problems according to SLAs and standards.
• Performs project management for mid-size initiatives with multiple teams.
• Develops training materials and supports knowledge sharing.

Skills

Epic MyChart knowledge

Project management

Analytical thinking

Communication skills

Education

Bachelor's degree in information technology, healthcare, business, or related field

Tools

Microsoft Office Suite

Excel

Visio

Project

PowerPoint

Word

Job description

Job Description

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) This role is specific to Epic MyChart and the Patient Experience application suite, supporting the patient-facing digital experience for Intermountain Health. The senior analyst serves as a build and configuration owner for MyChart questionnaires, test results release, proxy access, activation, and eCheck-in workflows, and partners closely with clinical operations, Compliance, Privacy, and HIM on patient access and consent decisions. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington. This position is fully remote with some on-site presence required yearly | Schedule: Monday - Friday, 8 AM - 5 PM.

Preferred Candidates

• Epic MyChart certification
• MyChart questionnaires
• Test results release configuration
• Proxy access (proxy classes, teen/adult)
• MyChart activation and identity verification
• eCheck-in and pre-visit workflows
• MyChart Bedside Hyperspace build, MyChart rules, System Definitions

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential Functions

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for mid-size projects with multiple teams.
• Performs quality review of team build.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Develop and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities.
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project and department meetings to increase awareness and information flow.
• Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation.
• Helps stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregates applicable resource group forecasts to roadmap new projects to be used in subcommittees/workgroups. Ensures that resources are available to work on priorities and align to appropriate strategies.
• Aggregates of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, creates cost estimates and comparisons of new construction and reconstruction projects and assists with application assessment of new construction and reconstruction projects, if applicable.
• Provides Capital Planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment of construction and reconstruction project. Supplies field teams with lists and mapping of equipment and data connections for projects, if applicable.

Core Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Possesses in-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining through documentation what the best approach might be.
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions.
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, correspondence, and process documents.
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public.
• Demonstrates knowledge of project management and control.

Preferred Qualifications

EDUCATION: Bachelor's degree is required in information technology, healthcare, business, or related field. or, actively working towards a Bachelor's Degree with nine years of professional experience. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval. OR EXPERIENCE: Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas. Will be required to certify on one or more Epic applications and maintain certification Requirements. Operate computers and other IT equipment requiring the ability to move finger and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work.

Location & Working Hours

Location: Key Bank Tower. Work City: Salt Lake City. Work State: Utah. Scheduled Weekly Hours: 40. The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $39.97 - $62.91

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employment

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Recruitment Process

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Position Closure

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Why Join Us

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here.

PEAK Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

Thanks for your interest in continuing your career with our team!