Application Administrator - Pricing Tool

Terracon; Olathe (KS); On-site; USD 48,000 - 72,000; Full time

Job summary

Terracon is seeking an IT Applications Administrator at an entry level to support the Pricing Tool and Fusion integrations. You will back up support for other Fusion modules including Project, Accounting, GL, Procurement, HR, and Benefits.

You will work with Product Managers and IT to address user issues, document solutions, and grow technically and functionally in a collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• Associate or bachelor’s degree in a computer-related field preferred.
• Legal to work in the US; sponsorship not provided.
• Knowledge of SQL is required.
• Knowledge of Oracle Fusion is preferred.
• Knowledge of relational database structures is preferred.
• Familiarity with issue management systems like ServiceNow or Azure DevOps is helpful.
• Understanding of financial concepts related to project cost and margins is desirable.

Responsibilities

• Manage issues escalated from the Service Desk, PMs, and key users (via ServiceNow).
• Escalate issues as needed to ensure timely resolution.
• Document thoroughly the solutions implemented for user issues.
• Identify recurring errors and raise awareness with managers and SD teams.
• Communicate with managers about high-volume issue periods.
• Conduct initial testing for bug fixes and enhancements and document results.
• Maintain strong computer security awareness.
• Collaborate with other Application Administrators to resolve outages quickly.
• Maintain and improve proficiency in supported software and technologies.
• Support continuous improvement within the Fusion Support team and IT/Pricing Tool teams.

Skills

SQL knowledge

Relational databases

Agile mindset

Root-cause analysis

Education

Bachelor's degree in computer-related field

Tools

ServiceNow

Azure DevOps

Oracle Fusion

SQL tooling

Job description

General Responsibilities:

As the Application Administrator, you will play a critical role in the support of the Pricing Tool application and Fusion integrations support.You will also play a backup role for support of the other Fusion modules, including Project, Accounting, GL, Procurement, Human Resources, and Benefits.

This role requires a desire to learn and grow, both technically and functionally.The Application Administrators at Terracon work closely with our functional Product Managers to ensure user issues and concerns are addressed fully, efficiently and effectively.As time progresses, you will build a strong bond with both IT and functional leadership for the business modules you focus on.

This is an IT Applications entry-level position.

Essential Roles and Responsibilities:

• Manage issues that are escalated from the Service Desk (SD), Product Manager (PM), and key business users. (via ServiceNow)


• Escalate issues to your manager or PM as necessary to ensure positive resolution


• Document thoroughly the solutions implemented to resolve user issues


• Identify and document consistent errors/issues and raise awareness to your manager and SD managers


• Communicate openly with your manager and PM when a larger than normal volume of issues is logged by users


• Conduct initial system testing for bug fixed and enhancements, as assigned by a development manager, and document pass/fail results


• Have a high level of computer security awareness


• Work collaboratively with other Application Administrators to ensure timely discovery of issues and resolutions on system outages


• Maintain a moderate and increasing level of proficiency in software and other technologies supported by the IT Department


• Participate in a culture of continuous improvement within the Fusion Support team.


• Actively maintain a culture of continuous improvement and innovation within the IT and Pricing Tool teams


• Follow safety rules, guidelines and standards for allwork.

Requirements:

• High school diploma or equivalent is required


• Associate or bachelor’s degree in computer related field preferred


• Legal to work in the US; this is not a sponsorship position


• Knowledge of SQL is required


• Knowledge of Oracle Fusion is preferred


• Knowledge of relational database structure is preferred


• Knowledge of issue management systems such as ServiceNow or Azure DevOps


• Understanding financial concepts relating to project cost/bill rate, margin, labor, other direct costs is desirable


• Comfortable with an Agile development mindset


• Ability to engage with an established, distributed (including offshore) agile delivery team


• Possess investigative mindset and a passion for root-cause analysis


• Ability to work empathically with users experiencing change or difficult issues.

Knowledge in multiple of the following is preferred:

• SharePoint


• Microsoft T-SQL


• Oracle PL/SQL


• Microsoft Visual Studio and Team Foundation Server


• One or more UI coding languages


• Oracle Fusion


• Functional knowledge of one or more Oracle Fusion modules