Application Administrator I

University of Rochester; United States; Remote; USD 61,000 - 85,000; Full time

Job summary

The University of Rochester is seeking an Application Administrator to build, maintain, and audit on-premise applications such as Epic Cogito, Tableau, and SQL-based systems. You will join ISD Analytics in Brighton, NY, with a 40-hour work week and on-call rotations as needed.

The role requires a mix of technical troubleshooting, system upgrades, and collaboration with business analysts. A related bachelor’s degree is preferred, with experience in higher education or healthcare valued.

Qualifications

• High School diploma and 1 year of related experience required.
• Bachelor’s degree in a related discipline preferred.
• Experience in higher education or healthcare field preferred.
• Experience with interface, networking, design, and relational database technologies preferred.
• Experience supporting Cloud and on premises applications preferred.
• Experience with multi-tier applications employing application and web servers preferred.
• Experience with project management from planning through implementation preferred.

Responsibilities

• Provides technical support for non-production and production environments, including troubleshooting and remediation of technical issues.
• Monitors environments and works with DBAs, security, and systems admins to tune performance and apply patches.
• Participates in on-call rotations and supports upgrades and maintenance.
• Helps plan and implement new systems or functions with project teams and maintains technical documentation.

Skills

Excellent communication

Independent work

On-call rotations

Team collaboration

Education

Bachelor's degree (CS/IT/Math/Data Science/Engineering)

High School diploma + 1 year related exp

Equivalent combination of education and experience

Tools

Epic Cogito

Epic Security

Tableau

Denodo

Informatica

Microsoft SQL SSRS

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900081 ISD Analytics

Work Shift:

UR - Day (United States of America)

Range:

UR URG 110

Compensation Range:

$61,000.00 - $85,400.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Application Administrator builds, maintains, monitors and audits on-premise application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions, and participating in projects to upgrade components or whole systems. Follows recommended architecture standards related to on-premise applications. On-premise applications could include Epic Cogito, Epic Security, Denodo, Tableau, Informatica, Metric Insights, and Microsoft SQL SSRS.

The Application Administrator participates in on-call rotations, as needed, and typically takes direction from more senior members of the team during daily development efforts, system maintenance, and instances of system failures. Serves on project teams that supports the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.

ESSENTIAL FUNCTIONS

• Provides technical support for non-production and production environments, including troubleshooting and remediation of technical issues. May include working with third-party vendors and software companies. Researches and answers technical application, database, server, and security configuration questions and provide on-call support after hours as defined by the application support requirements. Works with various technical and functional personnel as needed to fulfill requests for technical support, including application support, system-to-system integrations, and security administration. Monitors non-production and production environments and works in conjunction with database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features. Appropriately use tools to efficiently manage code migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades.
• Participates in regular team retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities, logs application administration requests, and delivers application administration assignments that improve the system solution. Shares application administration knowledge and provides cross-training and peer support. Participates in the estimation and planning of future application administration work plans. Updates application administration documentation and procedures for maintaining applications, databases, servers, and security.
• Works with technical resources and, in some cases, functional / business analysts to understand application, database, server, or security requirements and translate them into technical or systems specifications for implementation. Configures application, database, server, or security settings and features as required for project or enhancement activities and provides implementation and ongoing support. Participates in application administration, maintenance, or implementation planning. Updates technical documentation for use by application administration or support teams, under the direction of senior or lead application administrator(s). Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Follows best practice application administration and change management procedures. Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks in alignment with project plans and estimates.
• Develops a broad knowledge of technology, equipment, and or systems in the assigned application areas. Develops a broad knowledge of the latest technologies associated with on-premises application administrations. Participates in external technical application administration communities of practice to gain technical knowledge.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year of related experience required
• Bachelor’s degree in a related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred
• Or equivalent combination of education and experience
• Experience in higher education or healthcare field preferred
• Experience with interface, networking, design, and relational database technologies preferred
• Experience supporting Cloud and on premises applications preferred
• Experience with multi-tier applications employing application and web servers preferred
• Experience with project management from planning through implementation preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent verbal and written communications skills required
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Proficiency in Microsoft Office products, including Outlook, Excel, Power Point preferred
• Ability to learn new technologies quickly and help team members embrace technology change preferred
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred
• Oracle, MySQL, MS SQL or related database experience preferred
• Solid understanding of Web Server, App Server and Database interactivities preferred
• Solid understanding of application infrastructure and architecture preferred

LICENSES AND CERTIFICATIONS

• Epic Cogito Fundamentals preferred
• Epic Security preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.