Application Administrator

American Tower; Massachusetts; On-site; USD 70,000 - 100,000; Full time

Job summary

American Tower seeks a Systems Administrator to join its IT organization in Massachusetts. You will administer system applications, configure enhancements, fulfill maintenance requests, troubleshoot issues, and support users across the organization and external customers.

The role requires collaboration with multiple teams to maintain and improve the operational infrastructure. The ideal candidate has a Bachelor’s degree in a relevant field and at least 3 years of system support experience, with

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years of system support experience.
• Experience delivering robust, scalable system solutions to market.
• Ability to analyze data, identify trends, and recommend improvements.
• Ability to provide technical direction and guidance to support business operations.
• Diagnose and resolve system issues quickly and effectively.
• Strong knowledge of Agile, Waterfall, and IT project management methodologies.
• Ability to evaluate additional products/add-ons for functionality and implementation.
• Strong understanding of IT and business concepts.
• Experience leading cross-functional projects.
• Customer service experience preferred.
• Fluency in English required; multilingual capabilities preferred.
• Strong written and oral communication skills; ability to present ideas clearly.
• Ability to collaborate across groups to achieve results.
• Strong organizational skills; ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Administer and configure system platforms, including user setup, profiles, roles, fields, and data management transactions.
• Serve as primary point of contact for technical support and troubleshooting of supporting applications.
• Gather business requirements and design IT solutions that meet established standards.
• Troubleshoot and analyze integration issues across systems and teams.
• Analyze and resolve complex functional and data issues and develop solutions/workarounds.
• Develop training materials and conduct user training sessions.
• Implement and maintain system governance, security settings, and configuration documentation.
• Prioritize enhancement requests with stakeholders and support roadmap maintenance.
• Build and maintain productive business relationships and support solution delivery.
• Create and maintain reports and dashboards for operations and decision-making.
• Other duties as assigned.

Skills

System administration

Data analysis

Cross-functional leadership

Agile & Waterfall

Technical support

Communication skills

Customer service

Problem solving

Education

Bachelor's degree in a relevant field

Job description

The Team

We are seeking a Systems Administrator to join American Tower's IT organization. The team focuses on delivering technology solutions, data management, and reporting analytics that support U.S. Tower operations. Day to day you will administer system applications, configure enhancements, fulfill maintenance requests, troubleshoot issues, and support users across the organization and external customer base. As a Systems Administrator, you will serve as a subject matter expert, partner with functional teams and leaders, and help maintain the operational infrastructure by supporting issue resolution, system improvements, and ongoing business needs.

What You Need to Succeed

• Bachelor's degree required, with a concentration in a relevant field preferred.
• A minimum of 3 years of system support experience required.
• Experience bringing robust, scalable systems solutions to market preferred.
• Ability to analyze data, identify trends, and make recommendations for system improvements.
• Ability to provide technical direction and guidance to support business operations.
• Ability to diagnose and resolve system issues quickly and effectively.
• Strong knowledge of Agile, Waterfall, and other information technology project management methodologies.
• Ability to evaluate additional products and add-ons to identify potential functionality and implementation requirements.
• Strong understanding of information technology and business concepts preferred.
• Experience leading cross-functional projects preferred.
• Customer service experience preferred.
• Fluency in English required; multilingual capabilities preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

What You Can Offer Us

• Administer and configure system platforms, including user setup, profiles, roles, object customization, fields, record types, page layouts, and data management transactions.
• Act as a primary point of contact for technical support and troubleshooting of supporting applications.
• Support business requirements gathering and the design, testing, and implementation of information technology solutions that meet established requirements and standards.
• Troubleshoot and analyze integration issues across associated systems and teams.
• Analyze and resolve complex functional and data issues and develop solutions and workarounds.
• Develop training materials and support system user training workshops, including presenting new systems, features, and enhancements and providing one-on-one training.
• Implement and maintain system governance best practices, including security settings, user permissions, system configuration documentation, and compliance requirements.
• Scope and prioritize enhancement requests with multiple stakeholders, including the Project Management Organization, internal business customers, and senior management, and support roadmap maintenance.
• Develop and maintain productive business customer relationships and support collaborative solution delivery.
• Create and maintain reports and dashboards to support business operations and decision-making.
• Other duties as assigned.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors,