Application Administrator

Apex Systems; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading IT services company seeks an Application Administrator to join their team. This remote role involves managing enterprise applications, enhancing service quality, and providing user support while fostering a culture of integrity and innovation. Ideal candidates should bring experience in application administration, Jira Service Management, and technical problem-solving skills.

Benefits

Flexible working opportunities

Generous benefits package

Career development resources

Qualifications

• 5+ years of experience in IT or related field is required.
• Experience with multiple enterprise software applications.
• Strong written and oral communication skills are essential.

Responsibilities

• Administration of Enterprise Applications and services.
• Drive innovation in application monitoring and support.
• Provide management dashboards and project updates.

Skills

Jira Service Management Administration

Troubleshooting skills

PowerShell scripting

Understanding of SAML and MSGraph

Education

Bachelors degree in IT or related field

Tools

ERP applications

CRM systems

ITSM applications

Job description

Job Title: Application Administrator ( Remote)

The Role: As a Software Administrator, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what’s possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.

What You’ll Do: Administration of the Enterprise Applications and services.

• Drive next-level innovation in application monitoring and support to support our mission-critical infrastructure.
• Work in a fast-paced, high-impact environment where execution is key.
• Leverage cutting-edge technology and sustainable design principles to create world-class solutions.
• Uphold the companys Karma philosophy— leading with integrity and empowering those around you.
• Provide regular project and ticket updates to IT Management.
• Provide management dashboards and project updates.
• Provide support to the Jira Service Management users, managing and creating issue types, custom fields, screens, workflows, and automations.
• Create automations between Jira Service Management and Switch applications and services.
• Provide support to the end-users and business owners of Switch’s enterprise applications.
• Ensure all application administration, user security, and other changes are performed in strict compliance with company policies and industry regulations.
• Process and monitor User Access Request and Change Management tickets in a timely and responsive manner.
• Prepare and deliver periodic reports for audit or management review as assigned.
• Maintain and improve service quality by following and enforcing best practices and standards.
• Achieve a reasonable understanding of the business processes, workflows, and dataflows for all supported enterprise applications.
• Establish strong, professional relationships with all significant stakeholders and departments.
• Assist with end-user instruction when requested or necessary.
• Configure, test, and maintain integrations between enterprise applications.
• Coordinate, schedule, and notify users of notable events (such as scheduled downtime, application upgrades, and major software deployments).
• Assist in evaluating and integrating new software solutions.
• Provide on-call support for production applications, escalating to other teams/vendors as necessary.
• Create documentation on Enterprise Application procedures, deployments, services, and automations.
• Document work and time tracking related to projects and requests.
• Maintain and improve service quality by following and enforcing best practices and standards.
• Achieve a reasonable understanding of the business processes, workflows, and dataflows.
• Establish strong, professional relationships with all significant stakeholders and departments.
• Maintain IT Service Level Agreements and response times with all departments within Switch.
• Required to work a flexible schedule when required (scheduled maintenances during nights/weekends, emergency on-call support, etc.).
• Other duties and projects as assigned.

What We’re Looking For: A candidate that can understand and resolve projects and issues associate with Enterprise Applications and services.

· Innovators & Builders – You see challenges as opportunities and thrive in uncharted territories.

· High-Performance Thinkers – You have a relentless drive for excellence and a passion for pushing the envelope.

· Integrity-Driven Leaders – You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you.

· Tech Pioneers – You understand the power of technology to change the world and want to be at the forefront of that transformation.

· Ability to understand and resolve general problems and issues associated with applications and software.

Required Job Skills:

· Effectively communicate and interact with all levels of personnel and vendors.

· Ability to understand and follow corporate policy and compliance requirements.

· Strong written and oral communication skills.

· Ability to work with minimal supervision.

· Independently manage multiple tasks and projects with competing priorities and deadlines.

· Ability to prioritize communications and opportunities.

· Ability to ask for help or further instructions when necessary.

· Superior organizational skills, with careful attention to detail.

· Project and always present an attitude of professionalism and integrity.

· Jira Service Management Administration experience is required. Ticket Types, Workflows, customization and automations.

· Expertise supporting and administering multiple different enterprise software applications is required: ERP, CRM, CSM, ITSM, Expense/Travel, HRIS, etc.

· Strong knowledge of major operating systems: Windows, OSX, Linux, etc.

· Strong understanding of PowerShell scripting and the use of APIs and PowerShell modules.

· Strong troubleshooting skills.

· Understanding of CICD and Git version control system.

· Understanding of authentication and authorization systems, SAML, MSGraph.

· Experience with databases, SQL, MySQL, Oracle)

· General understanding of computers, software, networks, and internet is expected.

· Security+ is preferred.

Required Education and Job Skills:

• Bachelors degree in IT, Computer Information Systems or a related field. Equivalent work experience will also be considered in lieu of degree.
• 5+ years of experience in the IT field, or in a related area.
• 3-5+ years of experience in engineering, integrations, API development, or in related areas.

Why Our Company?

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Job Security & Career Stability – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference.

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.