Appliance Service Technician

Atlantic Coast Appliance; United States; Remote; USD 24,000 - 75,000; Full time

Benefits offered by this job

Hourly base pay plus commission

Retirement plan

Healthcare program available

Job summary

A family-owned appliance repair service is offering a position for technicians responsible for troubleshooting and repairing various household appliances. The role requires exceptional customer service skills and a problem-solving mindset. Candidates must possess basic hand tools and complete background checks. Competitive compensation ranges from $24,000 to $75,000 per year, paired with benefits including healthcare and a retirement plan. This is a remote position available in specific U.S. regions.

Qualifications

• Must complete background check, driving record check, and drug test.
• Possession of basic hand tools and a tool bag is required.

Responsibilities

• Troubleshoot, diagnose, and repair household appliances.
• Develop positive relationships with customers and team members.
• Use technology to manage work orders and updates.

Skills

Willingness to learn

Initiative

Determination

Tools

Basic hand tools

Job description

Are you looking for a career with a purpose? Do you enjoy problem solving? Do you enjoy meeting new people? This is no monotonous production job and is certainly no office job. Our success is fueled by our mission to quickly return the lives of homeowners and tenants to normal after they experience a loss of function of any of their large appliances.

What you will be doing:

Accurately troubleshooting, diagnosing and repairing all brands of household appliances including refrigerators, freezers, ranges, dishwashers, washers and dryers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greet each customer with a smile, anticipate and address each customer’s service needs and thank them with genuine appreciation.
• Enter each customer’s home as a guest and respect their property.
• Develop and maintain positive working relationships with other team members and assist the team in reaching common goals.
• Use basic mechanical and electrical knowledge and troubleshooting skills to diagnose and repair various faults within appliances.
• Strategically use a variety of provided resources including technical support, service manuals and technical service bulletins to assist in accurately diagnosing and repairing faults within appliances.
• Use technology such as a smartphone, tablet, and a variety of applications to call-ahead to customers, receive work orders, look up diagrams, update statuses, and report work completed.
• Use provided equipment to move appliances safely while preventing damage to customers’ property.
• Provide complete and accurate information for other team members to obtain the correct parts and be able to complete authorizations in a timely manner.
• Drive a company vehicle safely and professionally in all types of weather.

Skills Needed to Win

• A willingness to learn
• Initiative – Do what needs to be done without being asked
• Determination to fix it right the first time

Requirements for this position

• Successful completion of background check
• Successful completion of driving record check
• Successful completion of drug test
• Own basic hand tools and a tool bag or other means to transport them (specialty tools will be provided)

Compensation and benefits

• Hourly base pay plus commission paid bi-weekly
• Retirement plan
• Healthcare program available

This is a remote position for anyone who lives in south central or south eastern Minnesota.

Compensation: $24,000.00 - $75,000.00 per year

Appliance Works, LLC was established in 2009 and is a family owned and operated company based out of Mankato, MN. We provide in-home appliance service for customers throughout majority of South Central and South Eastern Minnesota. Our team services residential appliances including refrigerators, ranges, dishwashers, washers and dryers.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

Are you willing to submit to a criminal background check, drug screen and driving record review? *

Please explain any experience you have with working with electrical, plumbing, or mechanical equipment. *

Please explain any customer service experience you have. *

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)

Appliance repair is a very rewarding career. You make a good living helping people. It's never boring, every day is a different adventure. Job security is huge as there will always be a need for good technicians.