Appliance Service Technician

ABW Appliances

Silver Spring (MD)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Benefits offered by this job

Basic Life Insurance

Career Development opportunities

Performance Bonuses

401k enrollment with employer match

Paid Time Off

Job summary

A luxury appliance company in Silver Spring is seeking a highly self-motivated Appliance Service Technician. The role involves providing in-home diagnosis and repair, maintaining customer service quality, and ensuring efficient maintenance of appliances. Candidates should have 3+ years of repair experience and relevant certifications. Competitive compensation of $25 - $30 an hour is offered with additional benefits including life insurance and 401k enrollment.

Qualifications

3+ years of Appliance Repair experience preferred.
Must possess and maintain a valid driver’s license.
Ability to lift/move products weighing 50+ lbs.

Responsibilities

Provide in-home diagnosis and repair of various home appliances.
Maintain high-quality customer service and care.
Advise customers on the proper operation of their products.

Skills

Appliance Repair experience

Communication

Mechanical knowledge

Customer service

Education

Refrigeration Certification

Sealed System Certification

Job description

What makes ABW Appliances a better place to work? That’s easy! We’re vibrant, we’re growing, and we’re employee centered. With six locations across the Baltimore and DC Metro area, a 51,000+ sq. foot stocked warehouse, and a progressive leadership team, ABW is the professional choice for premium appliances. For decades, we have been the luxury appliance source for multi-family, production, and custom home builders, as well as designers, architects, and other trade professionals.

ABW Appliances, “Appliances A Better Way” is a family-owned business and has been growing into an industry leader since 1968. Our focus is on providing the best in luxury appliances, quality appliance installation, and dependable service within the Baltimore-DC Metro areas. That’s where you come in…

ABW Appliances is currently seeking a professional, highly self-motivated Appliance Service Technician. As an Appliance Repair Technician, you will become a member of the team responsible for the quality and efficient maintenance and repair of appliances. You will also develop new clients by identifying opportunities to sell additional ABW products. Excellent attendance, punctuality and a positive attitude are essential for this position and our business.

The Appliance Service Technician will be a full-time team player who is technically oriented and able to ensure fast, flexible, and expert service to diagnose and repair customer/product issues while maintaining the reputation of the company and its brands.

Essential Functions:

Provide in-home diagnosis and repair of various home appliances.
Maintaining high-quality customer service and care.
Advise customers on the proper operation of their products to extend the life of the appliances.
Provide cost estimates for repairs and collect payment and/or payment information from customers for work performed.
Utilize laptops/tablets to complete daily service tickets and other reports as required.
Meet key performance indicators and/or productivity goals.
Maintain company provided vehicle and uniforms.
Various other duties as assigned.

Qualification Requirements:

3+ years of Appliance Repair experience preferred.
Required Certifications: Refrigeration, Sealed System Certified
Working mechanical knowledge, including the use of a computer, tools, and test equipment.
Ability to effectively communicate both verbally and in writing.
Must possess and maintain a valid driver’s license and clean driving record.
Clean background check and drug test.
Must be at least 18 years of age.
Ability to lift/move products weighing 50+lbs.

Physical Demands: The employee will be required to stand, walk, sit, reach overhead, climb or balance, stoop, kneel, crouch or crawl. The employee must also be able to lift and/or move a minimum of 50lbs.