Appliance Service Technician

CSC Service Works; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance contributions

Health Savings Account

Paid training

Life insurance

Disability insurance

401k matching

Paid Time Off

Holiday pay

Flexible Spending Account

Employee discounts

Education reimbursement

Referral program

Job summary

CSC ServiceWorks in Ohio is seeking an Appliance Service Technician to diagnose, repair, and maintain washers and dryers at customer sites within the assigned region. This role requires strong mechanical aptitude and the ability to work independently with excellent problem-solving skills.

You will handle service reports, parts ordering, and safety compliance while delivering reliable customer service and maintaining detailed documentation. A valid driver's license is required.

Qualifications

• Valid driver’s license is required.
• Basic plumbing and electrical knowledge is preferred.
• Previous appliance repair experience is a plus.

Responsibilities

• Service and repair: diagnose, troubleshoot, and repair washers and dryers at customer sites.
• Maintenance: perform routine upkeep to extend appliance life.
• Customer service: interact professionally with customers and provide guidance on use and care.
• Documentation: maintain service reports and update records.
• Parts and inventory management: track parts and order supplies as needed.
• Safety compliance: follow safety protocols and protect customers’ property.

Skills

Mechanical aptitude

Customer service

Time management

Problem solving

Strong communication

Job description

The CSC ServiceWorks Story

At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Join us and be part of a company that combines technology, service, and purpose to create lasting impact.

Overview

Appliance Service Technician Monday - Friday 8:00am - 4:00pm

Are you a problem-solver who loves to be out in the field? Our Appliance Techs provide mechanical repairs to washers and dryers at customer and client locations within their assigned region. Appliance Technicians keep our machines running smoothly to meet customer expectations or the need for repeated service needs. The ideal candidate is someone who enjoys working independently and has a very strong mechanical aptitude.

Key Responsibilities:

• Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines and dryers. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
• Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
• Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process. Offer advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
• Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information. Prepare service reports and update the internal database with accurate and up-to-date information.
• Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools. Order necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
• Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances. Ensure personal safety and the safety of customers’ property during service calls.

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we’re looking for

• Valid Driver's License
• Ability to pass pre-employment screening
• Basic Plumbing and Electrical knowledge
• Previous experience in appliance repair or a related field is preferred.
• Good interpersonal and communication skills to interact with customers effectively.
• Ability to work independently and manage time efficiently.
• Physical stamina and dexterity to handle and maneuver heavy appliances.
• Basic computer skills for documentation and communication purposes.
• Must be able to lift up to 75 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)

Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $19.19/Hr.

Maximum Salary

USD $23.02/Hr.