Appliance Service Representative

Abt; Glenview (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical/Dental insurance

401(k) matching

Generous Paid Time Off

Employee discounts

Performance-based bonus programs

Job summary

Abt in Glenview, Illinois, is looking for a motivated Appliance Repair Representative to assist customers with appliance service needs. Responsibilities include troubleshooting, creating service tickets, and dispatching technicians. Ideal candidates should have customer service experience and knowledge of appliances.

The position offers an hourly rate starting at $18.00, benefits such as medical and dental insurance, 401(k) match, and opportunities for advancement. Join a team recognized as a top workplace!

Qualifications

• At least 1 year of customer service experience.
• Basic operational knowledge of appliances.
• Strong computer skills.
• Ability to take initiative & make decisions.
• Approachable & outgoing personality.
• Scheduling includes night & weekend hours.
• Bi-lingual a plus.

Responsibilities

• Assisting customers over the phone with their appliance service needs.
• Basic troubleshooting with appliance issues.
• Creating service tickets to document customers’ needs.
• Dispatching service techs to customers’ homes.

Skills

Customer service experience

Basic operational knowledge of appliances

Strong computer skills

Ability to take initiative

Approachable personality

Job description

Overview

Description Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team. If this is you, we want to hear from you!

In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment.

Responsibilities

• Assisting customers over the phone with their appliance service needs
• Basic troubleshooting with appliance issues
• Creating service tickets to document customers’ needs
• Dispatching service techs to customers’ homes

Job Requirements

• At least 1 year of customer service experience
• Basic operational knowledge of appliances
• Strong computer skills
• Ability to take initiative & make decisions
• Approachable & outgoing personality
• Scheduling includes night & weekend hours
• Bi-lingual a plus

We Offer Our Team Members

• Hourly rate starting at $18.00 or more based upon experience
• Yearly performance review
• Potential for advancement
• Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
• 401(k) (Charles Schwab), which includes a matching program
• Life & Disability insurance (Lincoln Financial)
• Generous Paid Time Off/Sick Pay Program
• Continued training & career development
• Employee discounts on all products we sell
• Performance based bonus programs
• Paid English as a Second Language (ESL) classes for team members who want to improve their English skills