Appliance Repair Technician

Neighborly - MRA: Shell Account; Buck (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

No nights or weekends

Paid Training

Bonus & Incentives

Paid Vacations

Paid Holidays

Company-Provided Perks

Benefits

PTO

Fun Team Environment

Job summary

Mr. Appliance Corp. is seeking an Appliance Repair Technician to diagnose and repair household appliances, provide clear cost estimates, and communicate effectively with customers.

You will order parts, manage materials, and collect payments, while delivering reliable, high-quality service. The role emphasizes exceptional customer service, punctuality, and ongoing training to stay current with new appliances and features.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• One year or more appliance repair experience is a plus.

Responsibilities

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with customers to ensure understanding of needed services.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Skills

Customer Service

Diagnosis to Solution

Quality of Work

Efficiency

Punctuality

Attention to Detail

Ongoing Training

Education

High school diploma or equivalent

Job description

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… NO EMERGENCY CALLS no nights or weekends!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as an Appliance Technician

As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances.

Here are your primary responsibilities:

• Diagnose and repair home appliances and equipment.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need:

Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to

accurately diagnose and solve their problem so they can get back to running an efficient household.

Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.

Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.

Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Job Requirements

The following are the minimum requirements to be considered for the Appliance Technician position.

• High school diploma or equivalent
• Valid driver's license with a clean driving record

Previous experience of one year or more in appliance repair is a plus!

Benefits & Pay

During training there is a base rate of pay per week. How quickly you're able to perform the duties of an appliance repair technician will determine what your rate of pay out of training. You also will have the opportunity to earn bonuses and commissions.

What we have to offer:

• No nights or weekends
• Paid Training
• Bonus & Incentives
• Paid Vacations
• Paid Holidays
• Company-Provided Perks
• Benefits
• PTO
• Fun Team Environment:

If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future!