Appliance Installer

Jimmy Jazz; Madison (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

ESOP

Paid time off

Birthday off

Educational reimbursement

401K with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Wellness program

Company activities

Job summary

Boston Inc dba Furniture & Appliance Mart/Ashley is seeking an Appliance Installation Technician to install luxury appliances with precision. You will conduct site surveys, perform built-in and freestanding installations, and ensure connections meet safety standards.

In this role, you will coordinate with customers and project managers, document work in our service software, and provide guidance on operation and care. Prior experience with Sub-Zero/Wolf/Thermador is a plus. Madison, WI area.

Qualifications

• At least 2+ years of experience installing residential appliances, including built-in and panel-ready units.
• Knowledge of high-end brands (Sub-Zero, Wolf, Thermador, JennAir).
• Ability to diagnose and resolve installation challenges with minimal disruption.
• Accurate leveling, alignment, and secure connections.
• Skilled with installation tools, site surveys, and tight spaces; able to lift heavy appliances.
• Excellent communication and a customer-focused demeanor.
• Experience documenting work in service/delivery software.

Responsibilities

• Install high-end built-in and freestanding appliances to manufacturer specs.
• Perform site surveys to confirm installation readiness.
• Complete custom and built-in installs with precise fit.
• Coordinate with customers, contractors, and project managers.
• Connect utilities safely and test appliances thoroughly.
• Troubleshoot issues and provide operating guidance.
• Document installations with photos in service software.
• Report issues to the Customer Experience team promptly.

Skills

Appliance installation

Luxury brands knowledge

Problem diagnosis

Leveling & alignment

Tool proficiency

Site surveys

Communication skills

Documentation in service software

Tools

Service software

Job description

• Location 2404 W Beltline Highway,Madison, WI, 53713,United States
• Base Pay $20.00 - $26.00 / Hour

Description

Setting the Standard in Luxury Appliance Installation.

Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role:

We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.

What you will be doing each day:

Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).

Perform site surveys to confirm installation readiness.

Complete custom and built-in installs with precise, seamless fit.

Coordinate with customers, contractors, and project managers to address site-specific issues.

Install appliances to manufacturer specs and building codes, connecting all required utilities safely.

Test appliances thoroughly and troubleshoot any issues.

Provide professional customer support on operation, care, and maintenance.

Follow all safety protocols and ensure compliance with quality and regulatory standards.

Document installations with required photos and upload them to service software.

Report any issues or unusual conditions to the Customer Experience team promptly.

We are looking for individuals with:

• Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.).
• At least 2+ years of experience installing residential appliances, including custom and panel-ready units.
• Proven ability to diagnose and resolve installation challenges with minimal customer disruption.
• High accuracy in leveling, aligning, and securely connecting appliances.
• Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.
• Excellent communication skills and a professional, customer-focused demeanor.
• Experience troubleshooting independently and documenting work in service/delivery management software.

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Birthday off with pay
• Educational Reimbursement
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program
• Fun company activities - involvement in the community!

BostonFAM is an Equal Opportunity Employer