Appliance Installation Team Leader - Brownstown

Martin Water Co; Brownstown (Cambria County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Holidays

Paid Vacation

Employee Discounts

Job summary

Martin Water Co seeks an Appliance Install Team Leader to supervise a truck team and deliver professional installation of kitchen and laundry appliances. You will lead by example, oversee vehicle and stock, and ensure a safe, high-quality customer experience.

The role emphasizes hands-on training, problem-solving with the service department, and clear communication with customers. It offers overtime, growth within a family-owned company, and a culture of serving others with integrity and

Qualifications

• Experience leading a field installation team or crew.
• Ability to direct and mentor technicians on-site.
• Strong focus on safety and customer satisfaction.
• Knowledge of basic mechanical and carpentry tasks.

Responsibilities

• Serve as Truck Lead: Direct installation partner and oversee truck organization.
• Install kitchen and laundry appliances with care for property.
• Troubleshooting and problem-solving with support from service dept.
• Lead customer communications and explain appliance use post-installation.
• Collaborate with Installation Manager and sales to improve team performance.
• Adhere to safety protocols and drive company vehicles safely.

Skills

Leadership

Team coordination

Customer communication

Mechanical/Carpentry experience

Problem solving

Safety awareness

Driver's license

Job description

Our Mission:

To glorify Christ through positively impacting the lives of those we serve each day,while being faithful stewards to all things entrusted to us.

Our Core Values:

Integrity | Passion to Serve | Team Building | Excellence & Value

Personal & Professional Development | Work-Life Balance | Stewardship

Our Company:

The roots of Martin Companies trace back to 1973 when Dennis & Geraldine Martin started in business trading as Martin Appliance Service. In addition to servicing household appliances, Dennis occasionally provided commercial refrigeration and water softener repairs. Over the years, the Lord blessed his customer service efforts, and the volume of work continued to increase and is still increasing today, giving us the privilege of serving thousands of customers throughout Pennsylvania, New York, Maryland, and nearby regions.

The company is family-owned and operated by the Martin family, with a passion for serving others and customers in a God-honoring way. We strive to live out our faith by allowing the Holy Bible to guide our everyday decisions and influence how we serve our employees and customers. We provide training and resources to help employees continue growing both personally and professionally.

Employee Benefits*:

• Comprehensive Health Insurance Plans
• Supplemental Insurance options, including vision & dental
• 401(k) Retirement Savings with Company Matching
• Paid Holidays
• Paid Vacation Days
• Exclusive Discounts on Martin Companies products and services

*Part-time employees may not be eligible for all benefits

We positively impact our customers’ lives through our five divisions:

Martin Appliance | Martin Water | Martin Heating & Cooling

Martin Furniture & Mattress | Pure Test Laboratory

The Appliance Installation Team Leader

We are seeking a motivated Appliance Install Team Leader to join our team and lead a truck team in building strong relationships with our customers by installing kitchen and laundry appliances.

A successful Appliance Install Team Leader will possess a servant’s heart and take the lead in providing a professional installation experience. The technical aspect of your role is essential, and we will provide in-depth training, including extensive on-site training, in this area. Your professional demeanor and attitude also play a tremendous part in how effective your truck team will be. We are seeking a team leader who can work collaboratively within the team and take initiative independently, without direct supervision. This is a full-time position with available overtime.

Duties/Responsibilities:

• Serve as Truck Lead: Lead by example, direct your installation partner as needed, and oversee keeping the installation truck organized and stocked.
• Install Residential Appliances: Install kitchen and laundry appliances efficiently and professionally while protecting the customer’s property, including making water, electrical, and gas connections as needed.
• Troubleshooting and problem-solving: Identify and resolve installation issues, using technical support from the service department, Installation Manager, or other installers when needed.
• Customer Communication: Take the lead in customer communications by greeting the customer, confirming installation details, and then explaining appliance use and maintenance to customers after the installation is complete.
• Collaborate: Work closely with the Installation Manager, sales team, and other install teams to improve the team and customer experience.
• Adhere to safety protocols: Lead your team in following safe work practices, protecting customers’ property, and complying with company safety standards while driving company vehicles.

Required Skills/Abilities:

• A desire to serve others.
• Able to follow & give clear directions.
• Experience in Mechanical or Carpentry Trades is ideal.
• Detail-oriented and organized.
• Excellent verbal and written communication skills.
• Ability to problem-solve.
• Professional demeanor.
• Valid driver’s license and safe driving habits.

Physical Requirements

• Must be able to lift more than 75 pounds at times.