APPLIANCE AND ELECTRONICS TECHNICIAN In home repair and service

Big Sandy Superstore; Columbus (OH); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Dental insurance

Health insurance

Vision insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Columbus, OH seeks an Appliance & Electronics Technician to diagnose and repair customer units, order parts, install parts, and test performance before closing the service call. You will document issues, manage billing notes, and maintain clear communication with customers throughout each service visit.

We emphasize a strong customer-service mindset, reliability, and teamwork. A high school diploma or GED is required, with the ability to work independently and handle

Qualifications

• High School diploma or GED.
• Strong customer service skills.
• Strong interpersonal skills.

Responsibilities

• Diagnose Appliances & Electronics.
• Order parts and comment in the work order from the customer's home.
• Install parts on units and test operation after installation.
• Call the tech line and document the call after any failed repair attempt.
• Finalize billing notes from the customer's home.
• Coordinate with daily calls and start-of-day customer contact.

Skills

Customer skills

Interpersonal skills

Self-starter

Job description

Benefits:

• Employee Stock Ownership Program
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

Appliance & Electronics Technician

At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Experience.

We are devoted to investing in and supporting our employees and the constant improvement of our company.

In fact, we strive to provide a great work environment and treat each other with respect and dignity.

As an Appliance & Electronics Technician you will be responsible for diagnostics and repair of customer units. The expectations and duties of this job are as follows:

• Contact customer at the start of each work day.
• Run all calls that are scheduled for the day.
• Accurately diagnose Appliances & Electronics.
• Order parts and put comments in the work order from the customer's home.
• Install parts on units and test operation when finished with installation of parts.
• Call tech line and document call in the system after any failed repair attempt.
• Finalize all billing notes from the customers home.
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time-frame.

Qualities we are looking for:

• A self-starter with strong multitasking skills
• Can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Qualifications:

• High School Graduate or GED
• Strong customer skills
• Strong interpersonal skills

Job Type:

• Full-Time Regular
• #bswarehouse

Company reserves the right to add or delete from job description as needed.