APPLIANCE AND ELECTRONICS TECHNICIANIn home repair and service

Big Sandy Superstore; Dublin (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Dental insurance

Health insurance

Vision insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Wellness resources

Job summary

Big Sandy Superstore is seeking an Appliance & Electronics Technician to diagnose and repair customer units. You will contact customers at day start, run scheduled calls, diagnose issues, order parts, install them, and document results. Billing notes must be completed after each visit, with additional duties as assigned.

The role emphasizes strong customer service, teamwork, and independent work when needed, within a supportive environment that values quality service and employee growth.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills.
• Strong interpersonal skills.

Responsibilities

• Diagnose Appliances & Electronics.
• Order parts and document comments in the work order.
• Install parts and test operation after installation.
• Call tech line and document failed repair in the system.
• Finalize all billing notes from the customer’s home.
• Perform additional tasks as assigned within the agreed timeframe.
• Contact customer at start of each work day.
• Run all calls scheduled for the day.

Skills

Multitasking

Strong customer skills

Strong interpersonal skills

Education

High School/GED

Job description

Benefits:

• Employee Stock Ownership Program
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Wellness resources

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

Appliance & Electronics Technician

At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Experience. We are devoted to investing in and supporting our employees and the constant improvement of our company. In fact, we strive to provide a great work environment and treat each other with respect and dignity.

As an Appliance & Electronics Technician you will be responsible for diagnostics and repair of customer units. The expectations and duties of this job are as follows:

• Contact customer at the start of each work day.
• Run all calls that are scheduled for the day.
• Accurately diagnose Appliances & Electronics.
• Order parts and put comments in the work order from the customer's home.
• Install parts on units and test operation when finished with installation of parts.
• Call tech line and document call in the system after any failed repair attempt.
• Finalize all billing notes from the customers home.
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time-frame.

Qualities we are looking for:

• A self-starter with strong multitasking skills
• Can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Qualifications:

• High School Graduate or GED
• Strong customer skills
• Strong interpersonal skills

Job Type:

• Full-Time Regular
• #bswarehouse

Company reserves the right to add or delete from job description as needed.