Apple Technician (Full-Time)

Follett Corporation; Waco (TX); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation seeks an Apple Technician in Waco, Texas, to provide exceptional customer support and expertise in Apple products. The role includes responsibilities in troubleshooting, technical support, and driving sales. Candidates must have strong Apple knowledge and excellent communication skills.

The ideal candidate will possess 3-5 years of relevant experience and a Bachelor's degree or equivalent. This position offers an hourly pay range of $12.00-$29.88, and candidates must be prepared to work possible nights and weekends.

Qualifications

• 3-5 years of relevant experience in a technical role.
• Ability to diagnose and repair Apple products.
• Effective, clear, and positive communication skills.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge in troubleshooting.
• Resolve complex problems with vendors ensuring customer satisfaction.

Skills

Customer service

Sales support

Effective communication

Apple product knowledge

Advanced computer skills

Education

Bachelor's degree or equivalent

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians get new owners started and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Follett Higher Education is a drug‑free workplace environment.

Pay Range

$12.00-$29.88/hour

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advanced computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self‑motivated and multi‑tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision‑making skills.
• Effective communication skills - clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.