Apple Technician (Full-Time)

Follett Corporation; Athens (GA); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is seeking Apple Technicians to provide exceptional customer service and technical support in Athens, Georgia. In this role, you will engage with customers, driving sales and ensuring they receive the best product experience.

The ideal candidate should have 3-5 years of experience, a strong understanding of Apple products, and the ability to troubleshoot technical issues effectively. This position requires effective communication skills and the enthusiasm to support our customers.

Qualifications

• 3-5 years of relevant experience in technology or customer service.
• Ability to diagnose, repair, and problem-solve technical issues.
• Proficient in creating and sending documents and emails.

Responsibilities

• Drive sales and provide product support to customers.
• Exemplify strong Apple knowledge in troubleshooting and repairs.
• Work with vendors to resolve complex technical problems.

Skills

Customer service

Sales support

Technical troubleshooting

Effective communication

Education

Bachelor's degree or equivalent

Tools

Apple product knowledge

Computer software knowledge

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians get new owners started and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensures customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$29.88/hour

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair and problem solve.
• Advance computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self-motivated and multi-tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision-making skills.
• Effective communication skills - clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.