Apple Tech Dept Lead & Customer Solutions

Follett Corporation; North Carolina; Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Follett Higher Education is seeking an Apple Manager I for the Wake Forest University Bookstore in Winston-Salem, NC. This role oversees the Apple Department, managing inventory, visual merchandising, and licensed products under contract; hires, trains, and develops staff while coordinating promotions with the Home Office.

The manager will assist customers with product selections, leverage Follett systems, and ensure policy compliance.

Qualifications

• 2-5 years of relevant experience.
• High School Degree or equivalent.
• 2-3 years of previous trade computer products experience desired.
• Advanced computer products knowledge. Typically requires approximately 5-8 years of experience in progressively more complex functions or businesses.
• May include 1-3 years of experience as a Supervisor.

Responsabilités

• Drive customer initiatives focused on solutions-based selling and an exceptional customer experience.
• Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring and training new employees.
• May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
• Diplomatically manage multiple commitments to customers, staff, and operations; assist customers in finding computer products.
• Manages special order functions and notifies customers; develop strategic partnerships with campus contacts and key decisions makers.
• Evaluate and propose appropriate orders to achieve sales goals and ensure inventory levels meet vendor requirements and campus expectations.
• Analyze sales trends and report to leadership; keep staff updated on current computer/tech products.
• May call vendors to verify price, availability, or order status; coordinate storewide promotions with other departments.
• Promotes cross-merchandising standards with the Course Materials Department Manager.
• Meets with faculty and staff to promote store services.
• Work with Store Manager and Home Office to develop strategies to impact sales and store profitability.
• Keeps up-to-date on current computer/technology products industry trends.
• May be required to acquire and maintain additional computer certifications.
• Checks that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
• Verifies cashiers are using correct SKU numbers for events and returns; maintain accurate dump SKUing.

Description du poste

Winston Salem, North Carolina, United States

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Job Description

Position Overview

The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. Hiring, training, and developing team members in these disciplines. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews. Demonstrates knowledge of Follett systems and strategies Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Responsibilities

• Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.
• Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring and training new employees.
• May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
• Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products.
• Manages the special order functions and notifies customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decisions makers within the institution.
• Evaluates and propose appropriate orders to achieve sales goals and ensure inventory levels are meeting vendor requirements and campus expectations.
• Analyze sales trends and report to leadership. Continuously develops own knowledge and ensure staff is developing current computer/technology products keeps abreast of the Company communications.
• May call vendors to verify price, availability, or order status. Interacts with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures. Coordinates storewide promotions with other departments as appropriate.
• Promotes cross-merchandising standards with the Course Materials Department Manager.
• Meets with faculty and staff to promote store services.
• Works with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.
• Keeps up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keeps abreast of the Company's communications.
• May be required to acquire and maintain additional computer certifications.
• Checks that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
• Verifies that cashiers are using the correct SKU numbers for special events and special orders and that dump SKUing is kept to a minimum.
• Conducts and audits inventory cycle counts. Monitors the scanning rate analysis and with the store manager's assistance drives the improvement process.
• Act as a liaison to the Home Office regulated processes related to Return-to-Vendor (RTV) receiving and scanning.
• Maintain systems of customer data, purchase orders, and invoices in accordance with existing store policies and procedures.
• Provide timely billing and collection of payments, monitor accounts receivable aging status.
• Verifies that shelves are organized appropriately, stocked, and meet the Visual Merchandise Standards guidelines.
• Actively creates and executes a calendar of events, both corporately driven and local, to promote the sale of computer products.
• Sets up displays to promote seasonal, school, and special event recognition days or weeks.
• Pulls computer products from the shelf for returns allowing following the RTV procedures.
• May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• 2-5 years of relevant experience.
• High School Degree or equivalent.
• 2-3 years of previous trade computer products experience desired.
• Advanced computer products knowledge. Typically requires approximately 5-8 years of experience in progressively more complex functions or businesses. May include 1-3 years of experience as a Supervisor.
• May have advanced degree in area of expertise.

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Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

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