Apple Support Specialist

Confidential; United States; On-site; USD 70,000 - 75,000; Full time

Job summary

A leading company is seeking a customer-focused Apple Support Specialist to provide technical assistance for Apple products. This role involves troubleshooting hardware and software issues across the Apple ecosystem, guiding users through device setup and updates, and maintaining current knowledge of Apple technologies. Ideal candidates will have a background in technical support with a strong emphasis on customer service and product knowledge.

Qualifications

• 1-3 years of technical support experience (Apple preferred).
• Strong knowledge of Apple products (iPhone, iPad, Mac, iCloud).
• Familiarity with troubleshooting tools and remote support platforms.

Responsibilities

• Provide Tier 1 and Tier 2 support for Apple devices and software.
• Troubleshoot issues related to iOS/macOS, iCloud and device configurations.
• Assist with Apple hardware diagnostics and coordination of repairs.

Skills

Technical support experience

Knowledge of Apple products

Excellent communication skills

Customer service skills

Familiarity with troubleshooting tools

Education

Apple certifications (ACSP, ACTC)

Job description

Seeking a customer-focused Apple Support Specialist to provide technical assistance, troubleshooting, and guidance for Apple products and services. This role supports end users with hardware, software, and Apple ecosystem issues across iPhones, iPads, Macs, and related applications.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for Apple devices and software.
• Troubleshoot issues related to iOS/macOS, iCloud, Apple ID, and device configurations.
• Assist with Apple hardware diagnostics and coordination of repairs.
• Guide users through device setup, backups, restores, and system updates.
• Document issues, solutions, and escalate unresolved problems to higher tiers.
• Educate users on best practices and efficient use of Apple products.
• Maintain knowledge of current Apple technologies and service trends.

Requirements:

• 1–3 years of technical support experience (Apple preferred).
• Strong knowledge of Apple products (iPhone, iPad, Mac, iCloud).
• Familiarity with troubleshooting tools and remote support platforms.
• Excellent communication and customer service skills.
• Apple certifications (ACSP, ACTC) are a plus.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

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