Apple Retail Store Manager

SmartHelp Store; Medford (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Care & Vision

Dental Care

Vacation Pay

401K Employer Matching

Stock incentive program

Job summary

A leading retail technology store in Medford, OR seeks an experienced Store Manager to build and lead a high-performing team. The role emphasizes providing exceptional customer experiences, driving store performance, and maintaining an organized store environment. Ideal candidates have five or more years of management experience in a technology setting, with expertise in Apple products and services. Competitive compensation with a salary range of $70K to $100K annually, alongside a comprehensive benefits package and performance bonuses.

Qualifications

• Five years of management experience in a retail technology environment.
• Strong understanding of Apple products and services.
• Demonstrated ability to provide 5-star customer experiences.

Responsibilities

• Lead, train, and develop a team of 10 or more.
• Drive sales through local events and marketing.
• Manage store operations and employee scheduling.

Skills

Leadership

Customer service excellence

Communication skills

Time management

Spanish speaking

Job description

Here’s your opportunity to be an Apple Store Manager

Be part of our team and make a real difference in people’s lives

Summary

As a Store Manager you will be in charge of building, training and leading a team of people. You will create a thriving culture and provideopportunities for your employees to learn and serve our customers to the best of their ability and better. You will be able to assess and findnew ways to help your employees succeed and feel excited to come to work. Your team members will admire and respect you because youhelp them to be a better human being. Our desired candidate will have five years or more of this kind of experience as manager at anApple or other major technology store.

Description

This Store Manager oversees, provides support for a variety of tasks and drives new business into our store locatedin the Rogue Valley Mall - Medford, OR. The ideal candidate will posses a good understanding of how each of his or her departments work including sales, marketing, service & support, training, financial tracking and reporting.In this store’s fast-paced environment, he or she will build and inspire high-performing managers who in-turn inspire their teams to deliver positive experiences forcustomers as they shop, get service, learn and receive support. This store manager truly has a love for people, has the ability to discover their special gifts and drives them to succeed in his or her environment. You will have the vision to steer the ship, achieve our financialgoals and help us get to the destination in which the company is heading. In this role, you will protect and build upon our 5-star level ofcustomer service with a strong knowledge base of Apple products, services and protocols, good communication and follow up. You'll use yourorganization, communication skills and passion for technology to improve people's lives and put a smile on their face each day. This position will start as a salaried position and base pay of $70K ~ $100K annually,includes a full benefits package, stock and matching 401K plus cash bonuses for hitting performance goals.

Essential Functions

• Get intimate with our unique selling proposition, the products and services we offer as a complete solution, learn our FileMaker Pro app. as well as our online presence.
• Focus on building your team while maintaining budget boundaries.
• Maintain and improve the look and feel of the retail store to be always clean and organized.
• Manage store employees, train and oversee store operations and provide problem solving support for employees and customers alike.
• Drive sales by organizing local and Online events and marketing to consumers, schools and businesses.
• Review and be responsible for month-over-month business growth and reporting financials with CEO.
• Spanish speaking capabilities are a plus. We are not currently marketing to the Hispanic population and would like someone who can help us tap that market.

Requirements

• Five years or more of hands on experience managing 10 or more employees at an Apple or other major technology store.
• Have strong knowledge and maintain continued education of Apple products, services and protocols.
• Proven ability to demonstrate 5-star customer experiences through team development.
• Attractive personality who has the ability to lead and inspire your team.
• Manage employee scheduling with strong time management skills.
• Detail-oriented, with strong emphasis on accuracy and confidentiality.
• Excellent interpersonal and communication skills (written and oral).
• Must pass a pre-employment and random drug screening test administered through Asante
• Must sign a confidentiality agreement
• Must sign a non-compete agreement for markets in which SmartHelp does business in.
• Must complete 40 hours of training in-house
• Read one book a month from our library of books to help you be successful in this position

Compensation

• We will be offering to the successful hire a salary of $70K ~ $100K annually depending on experience and proven leadership abilities.
• A full benefits package will be offered after a 90-day performance period evaluation and will include: Health Care & Vision, Dental Care, Wellness Plan, Holiday Pay, 401K Employer Matching, Rewards Program, Stock incentive program and Vacation Pay. Some candidates may qualify for immediate benefits.
• Relocation compensation bonus may be offered after 180-day performance period

Application Process

Please submit a brief cover letter along with your resume (in a Pages, Word or PDF format) [e-mail] . Describe in your cover letter your personality, ethics and passion for Apple products and why you think you are our best candidate for hire. Please include your bestheadshot and three character references. You will be given careful consideration. If you are selected for an interview we will contact you. If it is determined that yourskill set does not match the requirements for this position, we will notify you that the skill set did not meet the requirements.