Apple Manager I - URI Campus Store - Kingston, RI

Follett Corporation; Kingston (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Apple Manager I to lead department operations, focusing on inventory and visual merchandising while fostering a customer-centric environment. This role involves training and developing team members, coordinating sales promotions, and ensuring compliance with company standards. The ideal candidate will possess strong leadership skills, a passion for technology, and a commitment to delivering exceptional customer experiences. Join a dynamic team where your contributions will drive success and innovation in a vibrant retail setting.

Qualifications

• Strong leadership and customer service skills required.
• Experience in inventory management and visual merchandising is essential.

Responsibilities

• Oversee operations of the Apple Department, including inventory and merchandising.
• Drive strong customer initiatives and manage staff training and development.
• Analyze sales trends and ensure compliance with company policies.

Skills

Customer Service

Inventory Management

Visual Merchandising

Sales Analysis

Team Leadership

Product Knowledge

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

WinDSS

Point of Sale (POS) Systems

Job description

Position Overview
The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. Hiring, training, and developing team members in these disciplines. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews. Demonstrates knowledge of Follett systems and strategies. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Responsibilities

1. Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.
2. Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring, and training new employees.
3. May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
4. Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products.
5. Manage the special order functions and notify customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decision makers within the institution.
6. Evaluate and propose appropriate orders to achieve sales goals and ensure inventory levels are meeting vendor requirements and campus expectations.
7. Analyze sales trends and report to leadership. Continuously develop own knowledge and ensure staff is developing current computer/technology products, keeping abreast of the company's communications.
8. May call vendors to verify price, availability, or order status. Interact with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures. Coordinate storewide promotions with other departments as appropriate.
9. Promote cross-merchandising standards with the Course Materials Department Manager.
10. Meet with faculty and staff to promote store services.
11. Work with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.
12. Keep up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keep abreast of the company's communications.
13. May be required to acquire and maintain additional computer certifications.
14. Check that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
15. Verify that cashiers are using the correct SKU numbers for special events and special orders and that dump SKUing is minimized.
16. Conduct and audit inventory cycle counts. Monitor the scanning rate analysis and drive the improvement process with the store manager's assistance.
17. Act as a liaison to the Home Office regulated processes related to Return-to-Vendor (RTV) receiving and scanning.
18. Maintain systems of customer data, purchase orders, and invoices in accordance with store policies and procedures.
19. Provide timely billing and collection of payments, and monitor accounts receivable aging status.
20. Verify that shelves are organized, stocked, and meet Visual Merchandise Standards guidelines.
21. Create and execute a calendar of events, both corporately driven and local, to promote the sale of computer products.
22. Set up displays to promote seasonal, school, and special event recognition days or weeks.
23. Pull computer products from the shelf for returns following RTV procedures.
24. May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store.
25. Perform other duties as assigned.

Follett Higher Education is a drug-free workplace environment.