Appian Developer (Remote) – VA, Norfolk

Witt/Kieffer; Norfolk (VA); Remote; USD 100,000 - 160,000; Full time

Job summary

Join a highly successful Veteran-Owned Small Business that excels in project management and technical support for the U.S. Department of Defense. This role offers the opportunity to leverage your Appian development skills while providing critical support to enhance enterprise business processes. Collaborate with accomplished professionals and contribute to impactful projects that shape the future of governmental operations. With competitive benefits, including generous vacation time and a supportive work environment, this position is perfect for those seeking to make a difference in their careers. Embrace this chance to grow and thrive in a dynamic setting.

Benefits

3 weeks of paid vacation

11 federal holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Flexible Spending Account

Short and Long Term Disability

Qualifications

• 5+ years of experience as an Appian Developer required.
• Security Plus or ITIL certification is mandatory.
• Proficiency in troubleshooting technical issues.

Responsibilities

• Provide technical support to the Army Contracting Enterprise.
• Develop and deliver training materials and sessions.
• Test, deploy, and maintain Appian applications.

Skills

Appian Development

Troubleshooting

Documentation Development

User Training

Education

Bachelor's Degree

Tools

Appian

Service Desk Software

Job description

About the Organization Herdt Consulting, Inc.
An excellent opportunity with a highly successful, Veteran-Owned Small Business (VOSB). Every day, our clients trust Herdt to help navigate their most complex business and organizational challenges. We partner with our clients at all levels to ensure all business objectives are fully realized. Herdt provides project management, process and leadership support as well as specialized technical support to the U.S. Department of Defense (DoD) and other Federal agencies. Herdt employees are accomplished individuals who have served as hands-on leaders in the U.S. military and private industry - We hire the best. Our employees lead some of the most complex enterprise business systems and business processes through implementation and sustainment. We are valued for our technical knowledge, business process expertise and industry best-practice solutions.

Location Norfolk, VA

Full-Time/Part-Time Full-Time

Description

Requirements and Qualifications:

• Must be a US citizen.
• Secret Clearance or Interim Secret Clearance required.
• 5+ years of experience as an Appian Developer
• Security Plus or ITIL certification required.
• Bachelor's degree or higher
• Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.
• Understanding of Appian Cloud configuration and support processes.
• Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.
• Proficiency in troubleshooting technical issues, including configuration, integration, and performance problems.
• Experience with documentation development (SOPs, training aids, desk guides, etc.)

Responsibilities include but are not limited to:

• Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
• Provide on-call resolution for mission critical issues and document solutions within the case management system.
• Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.
• Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.
• Coordinate with the ACWS program's internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
• Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.
• Develop and deliver training materials and sessions on system functionality and best practices to end-users.
• Understand how to navigate Appian support systems and resources.
• Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.
• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
• Participate in customer scrum events to provide progress status from the development team and pass on feedback/requests to the appropriate team member.
• Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.
• Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
• Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.
• Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration).

Additional Requirements:

• In order to be considered for this position you must complete the job questionnaire that is part of the online application process.

Company: Herdt Consulting, Inc.

Every day, our clients trust Herdt to help navigate theirmost complex business challenges. We partner with our clients to ensure all business objectives are fully realized by providing project management, process andleadership support, and specialized technical support to the DoD and other Federal agencies. Herdt employees are accomplished professionals. They lead some ofthe most complex enterprise business processes and systems through development, implementation and sustainment. We are valued for our technical knowledge, business process expertise and industry best-practice solutions.

What We Can Offer You:

• The chance to be part of a company that has a reputation for excellence in task execution
• Full-time associates receive 3 weeks of paid vacation each year
• 11 federal holidays
• We offer competitive benefits
  • Medical (Blue Cross Blue Shield)
  • Secondary Insurance
  • Dental
  • Vision
  • Voluntary Life and AD&D Insurance
• 401K program with Fidelity that offers a company match
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability at no cost to the associate

Pay: $100-160kUSD

EOE Statement Herdt Consulting, Inc. (Herdt) values all employees’ talents and supports an environment that is inclusive and respectful. We are committed to providing and promoting a safe and mutual environment free of discrimination based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or any other basis protected by applicable state, federal or local laws. We believe in building a team that represents a variety of backgrounds, perspectives, and skills. Herdt believes that diversity and inclusion among our teammates is vital to our continued success as a Federal Contract company.

This position is currently accepting applications.

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