Appeals Section Manager - Lead, Coach & Strategy

Covered California; Sacramento (CA); On-site; USD 87,851 - 109,155; Full time

Benefits offered by this job

Healthcare

Retirement and savings

Work-life balance benefits

Job summary

A State Health Agency in Sacramento is seeking an Appeals Section Manager to oversee the Appeals Unit. The role requires coaching team members, managing workload related to consumer appeals, and enhancing experiences for vulnerable communities. Ideal candidates should have leadership experience in call-center environments and familiarity with CRM systems. The position offers a salary range of $7,872.00 - $9,781.00, along with comprehensive employee benefits.

Qualifications

• 5+ years of leadership experience in a call-center or similar environment.
• Strong understanding of Customer Relationship Management (CRM) systems.
• Ability to manage workload related to appeals or complaints.

Responsibilities

• Coach and develop Appeals Unit Managers and Health Program Specialists.
• Enhance the consumer experience for vulnerable communities.
• Support analyzing consumer appeals cases and preparing for hearings.

Skills

Leadership skills

Ability to develop strategic vision

Coaching team members

Excellent written and oral communication

Analyzing and evaluating data

Job description

A State Health Agency in Sacramento is seeking an Appeals Section Manager to oversee the Appeals Unit. The role requires coaching team members, managing workload related to consumer appeals, and enhancing experiences for vulnerable communities. Ideal candidates should have leadership experience in call-center environments and familiarity with CRM systems. The position offers a salary range of $7,872.00 - $9,781.00, along with comprehensive employee benefits.