Appeals Manager

State of Indiana; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

The State of Indiana is seeking an Appeals Manager for the Indiana Family Social Services Administration in Indianapolis. You will provide strategic leadership over the Waiver Appeals team, guiding operations and priorities to deliver compliant, high-quality outcomes.

Responsibilities include supervising four staff members, coordinating internal appeal processes, analyzing data for financial reporting, and ensuring alignment with federal and state policies while engaging diverse stakeholders and

Qualifications

• 9+ years of experience in appeals or program management.
• Strong supervisory and staff development skills.
• Expertise in data analysis and financial reporting.
• Knowledge of federal and Indiana social services laws.
• Ability to coordinate with diverse stakeholders.

Responsibilities

• Provide strategic leadership over the Waiver Appeals team and operations in Indianapolis.
• Supervise four staff members and establish priorities.
• Manage internal appeal processes and ensure quality outcomes.
• Maintain compliance with federal and state policies.

Skills

Program management experience

Leadership

Data analysis

Stakeholder management

Tools

MS Excel

MS Office

Job description

This Appeals Manager role with the Indiana Family Social Services Administration provides strategic leadership over the Waiver Appeals team and operations in Indianapolis. You will supervise four staff members, establish priorities, manage internal appeal processes, and ensure quality outcomes while maintaining compliance with federal and state policies. The position requires expertise in program subject matter, knowledge of provider agencies, and strong leadership capabilities.

Key qualifications:

• 9+ years of experience in a similar appeals or program management role
• Proficiency with MS Excel and Microsoft applications
• Extensive knowledge of federal and state laws governing social services programs
• Strong supervisory and employee development skills
• Ability to analyze data and prepare financial reports
• Experience working with diverse stakeholders and presenting to internal and external audiences