APPAREL/CLERK- Full Time

The Kroger Co.; Caldwell (AL); On-site; USD 15,000 - 18,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused team member in Caldwell, AL to provide top-notch service and help maintain a clean, organized department. You will assist customers, respond to product questions, stock merchandise, and support management in achieving sales goals.

Responsibilities include merchandising, inventory accuracy, and adherence to safety and store policies. A high school diploma or equivalent and strong math skills are preferred, with the ability to communicate effectively

Qualifications

• Minimum 18 years of age.
• Knowledge of basic math: counting, addition and subtraction.
• Excellent customer service and communication skills.
• Ability to follow safety procedures and store policies.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Answer questions about products and assist customers throughout the store.
• Label, stock and inventory department merchandise.
• Adhere to health, safety and cleanliness standards.
• Maintain displays and ensure shelves are fully stocked.
• Report discrepancies and assist with loss prevention as needed.

Skills

Customer service

Merchandise knowledge

Cash handling

Communication

Safety compliance

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all local, state and federal health and civil codes.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to department standards.
• Be aware of arrival dates of products.
• Maintain workload to guarantee that production deadlines are met.
• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.
• Complete all paperwork according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Promote sales through intercom announcements.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Minimum 18 years of age
• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.

Desired

• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.