App Ops Support Specialist

Infinite Computer Solutions; Georgia; On-site; USD 70,000 - 110,000; Full time

Job summary

Fiserv is seeking an Output Solutions – Production Assurance App Ops Engineer to ensure predictable, high-quality support for our client services. You will engage in incident, change, and problem management, with on-call duties as needed, and collaborate with senior leadership to drive operational excellence.

The role emphasizes production stability, metrics-driven improvements, and strong communication in a global delivery environment, offering exposure to cutting-edge fintech platforms and a

Qualifications

• Bachelor’s degree required or foreign equivalent.
• One year of relevant work experience in lieu of every year of education may be considered.
• 3+ years of experience in production support activities and IT service management preferred.

Responsibilities

• Work on moderate to complex issues requiring in-depth knowledge of Fiserv functions.
• Manage ITSM quality through standardized procedures, best practices and continuous improvement initiatives.
• Evaluate daily, weekly, monthly, and yearly operational metrics/KPIs for opportunities to reduce financial and reputational impact.
• Partner with multiple divisions to reduce client-impacting incidents, improve MTTR, change success, and problem management.
• Support and drive automation, elimination, and simplification of current processes.
• Participation in an on-call production support schedule, if needed.
• Other duties to support the Issuer Solutions Organization.

Skills

Analytical skills

Communication skills

Teamwork

Global Delivery experience

Education

Bachelor’s degree or foreign equivalent

Tools

Splunk

Dynatrace

App Dynamics

CA ASM

Moogsoft

ITIL framework

Job description

Job Title

Output Solutions – Production Assurance App Ops Engineer

Job Purpose

As a App Ops support specialist in Output Solutions, you will be responsible for delivering a predictable and positive customer experience for the Fiserv products and services our client's use daily. We are seeking an experienced support specialist to join a highly skilled and customer-focused team. The ideal candidate will have client facing experience in a fast paced, dynamic setting with a focus on continuous improvement. The role requires outstanding problem management, communication, collaboration and ability to drive operational improvement across our change management, mean time to restore and incident reduction objectives. The App Ops Director will work closely with senior leadership and cross-functional teams to strategize and develop short and long term plans that usher in new levels of operational excellence and client satisfaction based on production stability metrics and trends.

Job Description

• Works on moderate to complex issues where analysis of situations or data requires an in-depth knowledge of the Function/BU/Fiserv.


• Manage Issuer Solutions ITSM quality through standardized operating procedures, best practices and focus on continuous improvement initiatives.


• Evaluate and assess daily, weekly, monthly, yearly operational, and technical metrics/KPIs for continuous improvement opportunities to help minimize financial and reputational impact to Fiserv and our clients.


• Partner with multiple divisions, both business and technical, throughout the firm to drive a reduction in client impacting incidents, improvements in MTTR, change success and problem management.


• Support and drive automation, elimination, and simplification of our current processes.


• Participation in an on-call production support schedule, if needed.


• Other duties as assigned to support the Issuer Solutions Organization.

Basic Educations Qualifications For Consideration

• Bachelor’s degree or foreign equivalent required.


• Will also consider one year of relevant work experience in lieu of every year of education.

Preferred Skills, Experience

• At least 3 plus years of experience in Unix, Oracle, Windows, AWS, Azure, Redhat Openshift, ARO clustering, MongoDB, Yugabyte, job scheduling tools and Java


• At least 3 plus years of experience in production support activities and application performance monitoring using tools like Splunk, Dynatrace, App Dynamics, CA ASM and moogsoft.


• At least 3 plus years of experience with IT service management and ITIL framework


• Good analytical and troubleshooting skills


• Strong communication skills


• Ability to work in team environment and client interfacing skills.


• Experience and desire to work in a Global Delivery environment

Learn More About Fiserv

Life moves fast. And as it does, we know most people aren't thinking about \"financial services\". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

In the role of Production Support Engineer, you will be a technology professional adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incident, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work on weekends/holidays as needed. You will create production run books, maintain change registers and perform impact analysis for production issues worked upon. You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Qualifications

Graduate

Range Of Year Experience-Min Year

6

Range Of Year Experience-Max Year

9